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i am not recieving any sms messages

  • June 10, 2025
  • 7 replies
  • 96 views
Jamescrowmains
New Contributor

The last text message I got through was 10 days ago I know multiple friends and family members have sent SMS messages through to me, my messages get received by them but I don't get theirs. I have followed all the guidance steps given to other people with similar issues 

    7 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • June 10, 2025

    When was the last time you restarted your phone?

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    L
    Helpful Contributor
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    • L0rdvega
    • Helpful Contributor
    • June 10, 2025

    Are you on android or iPhone?

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • June 11, 2025

    Hey there ​@Jamescrowmains, sorry to hear that. What phone do you have and what’s your full postcode please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Jamescrowmains
    New Contributor
    • Jamescrowmains
    • Author
    • New Contributor
    • June 13, 2025

    When was the last time you restarted your phone?

    Shortly before posting this 

    Jamescrowmains
    New Contributor
    • Jamescrowmains
    • Author
    • New Contributor
    • June 13, 2025

    Hey there ​@Jamescrowmains, sorry to hear that. What phone do you have and what’s your full postcode please?

     

    Thanks,

    Tyler

    I have a google pixel 9 pro and my postcode is kt5 9eb

    Jamescrowmains
    New Contributor
    • Jamescrowmains
    • Author
    • New Contributor
    • June 13, 2025

    Are you on android or iPhone?

    I’m on Android

    A
    iD Mobile Employee
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    • Anika A
    • iD Mobile Employee
    • June 13, 2025

    Hi ​@Jamescrowmains 

     

    Have you tried resetting your network settings?

     

    Are other services affected or just texts?

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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