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Question

I can make zero calls from my flat


I moved into my new flat on the 18th of February, and can’t make any calls. Usually, they can’t hear me, but sometimes I can’t hear them.

 

I get my broadband supply from Vodafone, and they basically said it’s not their problem. I phoned ID, and he said that he can’t do anything about it, and contact the “authorities”. (I’m not sure what he meant by that.) He said it was a reception problem, and that I’d be compensated - but only after it’s sorted out. On the service checker (or whatever it’s called), it says I should be getting a reception.

 

I’ve tried moving around the flat, opening windows, etc. 

6 replies

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3801 replies
  • May 14, 2025

Hey there ​@Malone321, we’re very sorry to hear that.

 

What phone do you have?

 

Also, what’s the full postcode you’re having issues in please?

 

Thanks,

Tyler


  • Author
  • New
 Contributor
  • 3 replies
  • May 14, 2025

Hi Tyler.

 

My phone is a Samsung Galaxy S23. Postcode CA11 7HZ.


  • Author
  • New
 Contributor
  • 3 replies
  • May 15, 2025

Hi Tyler,

 

Did you manage to check my situation?


Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 788 replies
  • May 15, 2025

Hi ​@Malone321  thanks for getting back to us.

We have checked your area, and I am afraid we're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.

We're sorry for any disruption this may cause and will add any further updates here - Improve Mobile Coverage | Check Mobile Coverage | iD Mobile Network


  • Author
  • New
 Contributor
  • 3 replies
  • May 16, 2025

Thanks Sian.

 

Can you give me more details about how long - roughly - the disruption may continue? Also, what is the issue?

 

It’s hardly worth me having a ID phone if I can’t make calls from my flat.


Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 788 replies
  • May 16, 2025

Hi ​@Malone321  it will likely be work on a local mast, I’m afraid there isn’t a date set for completion, but you can keep an eye out for updates here - Improve Mobile Coverage | Check Mobile Coverage | iD Mobile Network

These works are needed from time to time for repairs and improvement of our network.