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i can't make calls and receive calls

  • September 25, 2024
  • 6 replies
  • 114 views

Tanzeel Zahid
New
 Contributor

i can't make and receive call i have having these issues for a few days now can you fix this 

Best answer by andewhite

Tanzeel Zahid wrote:

I have turned volte on I still can't make any calls 

  • You may need to turn OFF your Galaxy Note 8, and carefully remove the iD SIM. 
  • Wait for at least 30-minutes with the device OFF and the SIM removed.
  • Carefully, replace the iD SIM in your device and power ON.

🍀

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6 replies

andewhite
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  • Platinum 
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  • 12167 replies
  • September 25, 2024

Whereabouts is this happening, @Tanzeel Zahid

What make and model handset are you using with your iD SIM? 


Tanzeel Zahid
New
 Contributor
  • Author
  • New
 Contributor
  • 2 replies
  • September 25, 2024

I'm from walsall I'm using a Samsung Galaxy Note 8


andewhite
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  • 12167 replies
  • September 25, 2024

Okay @Tanzeel Zahid, looks like iD have switched OFF their 3G network service in your area.  

This iD online article might help.

You’ll need to make sure VoLTE calling is enabled on your Galaxy Note 8 device. 


Tanzeel Zahid
New
 Contributor
  • Author
  • New
 Contributor
  • 2 replies
  • September 25, 2024

I have turned volte on I still can't make any calls 


andewhite
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  • Platinum 
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  • 12167 replies
  • Answer
  • September 25, 2024
Tanzeel Zahid wrote:

I have turned volte on I still can't make any calls 

  • You may need to turn OFF your Galaxy Note 8, and carefully remove the iD SIM. 
  • Wait for at least 30-minutes with the device OFF and the SIM removed.
  • Carefully, replace the iD SIM in your device and power ON.

🍀


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8175 replies
  • September 30, 2024

Hi @Tanzeel Zahid,

Welcome to the Community!

Just checking how you got on with the information provided by @andewhite.

If you require further assistance, please let us know.

 

Kash