I cannot call a business number from my mobile phone. I switched to IDD Mobile a week ago. | iD Mobile Community
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I cannot call a business number from my mobile phone. I switched to IDD Mobile a week ago.

  • July 19, 2025
  • 2 replies
  • 27 views

Anh123
Community Member

I cannot call a business number from my phone. I switched to Mobile a week ago. My phone is an apple 13.

2 replies

Decembersangel72
Gold Contributor
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Hi ​@Anh123 

 Some businesses use non-standard 07 numbers and these incur ‘out of plan charges’.

https://www.idmobile.co.uk/help-and-advice/call-charges
(Scroll down to below the 1st table and you will see a link for a list of these numbers)

If you wish to call these types of numbers then you will need to increase your bill cap so that the charges can be applied.
https://www.idmobile.co.uk/help-and-advice/capping


Hope this helps x





 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 21, 2025

Hey there ​@Anh123, we hope the kind advice from ​@Decembersangel72 has been able to help.

 

Please let us know if any further questions.

 

Thanks,

Tyler