Hey there ​@Threeinone3, sorry to hear this. We did have a nationwide outage with some calls/texts last week, however, that was resolved the next day. Are you still having issues now?

If so, what’s your full postcode?

Thanks,

Tyler

Hi,

the postcode is NE12 9rg

Hey there ​@Threeinone3, we're working on the network in this area at the moment. We're sorry for any disruption this may be causing.

We hope to be finished working on these improvements as soon as possible.

We'll add any further updates here:

https://www.three.co.uk/support/network-and-coverage/coverage?location=dh44ar&tab=2#tabs-c2d0d12ce8-item-2988999184-tab

If the issue persists fro 7-days from the date you first noticed it, please do let us know.

Thanks,

Tyler

Hi Tyler

That’s not good. There are too many customers who can’t make or receive calls, or who are experiencing dropped data connections. Does iD Mobile offer any compensation for this technical issue? Nevertheless, I am seriously thinking about moving other network provider. 

Hey there ​@Threeinone3, sorry about that. In terms of other people, we can only comment on your specific issue with the area you’re within, which is currently having work on-going. If the issue persists for 7+ days, please get back in touch and we can investigate further with our technical team. 

Thanks,

Tyler