Helpful Contributor

Question

I CANNOT MAKE OUTGOING CALLS - HELP ME PLEASE ID MOBILE THIS IS UNACCEPTABLE.

Forum|Forum|1 year ago
July 20, 2025
13 replies
632 views

I would be grateful for some help and advice please as a matter of urgency.

I can receive calls but cannot make any outgoing calls. I am in Guernsey presently and have had no issues previously making calls. However, about 3 weeks ago the problems started. It seems I cannot call any Guernsey mobile numbers, “CALL FAILED” keeps happening. I was over 3 hours last Friday afternoon chatting to Chatbot on ID, I did all the checks and still no success.

I have switched my phone on/off 3 times, still no luck. Also I have done a Network Reset, still no luck.

Please can someone help me as a matter of urgency, being without my phone is a nightmare.

Thank you so much.

SAJ.

P.S. I can receive phone calls, just cannot make outgoing calls

Tyler C

iD Mobile Employee

Hey there @sarahaj, we’re really sorry to hear that. What phone do you have and what’s the full postcode please?

Also, when you go into phone settings, is your phone number showing correctly?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

sarahajAuthor

Helpful Contributor

Hi Tyler, thank you so much for your reply.

I have an iPhone 12, I am in Guernsey seeing my Mum. the post code is : GY6 8NW.

The number is correct.

I look forward to hearing from you.

SAJ

Saj

Tyler C

iD Mobile Employee

Hey there @sarahaj, as Guernsey is seen as international, you’d need to enable roaming via the iD Mobile app/website, and also via your phone’s own settings to use data, calls and texts here. Have you done so?

https://www.idmobile.co.uk/help-and-advice/eu-roaming

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

sarahajAuthor

Helpful Contributor

Hi Tyler,

Thank you for your message.

I have done all that has been asked of me regarding Roaming, switched the phone on and off several times again. I really do need this sorted now please, I am a student and also work from home, not being able to make calls to Guernsey numbers if seriously affecting my quality of life.

When will this be resolved please?

Thank you.

SAJ

Saj

sarahajAuthor

Helpful Contributor

Can I have some help please, I cannot make calls, this situation is becoming intolerable.

Thank you in advance.

SAJ

Saj

Tyler C

iD Mobile Employee

Hey there @sarahaj, we’re doing our best to help you resolve this, of course. Just to confirm, have these calls/texts etc ever worked beforehand?

Are you in Guernsey and calling Guernsey numbers, or in the UK and calling them to confirm? If you’re in Guernsey, how long have you been there for?

Also, what phone do you have?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

sarahajAuthor

Helpful Contributor

Hi Tyler, thank you for your response. Everything worked great up until about 3 weeks ago, I’ve never had any issues. I spend a lot of time in Guernsey, always been a great service. Data is great, texting is great. The issue appears to be calling Guernsey mobiles with numbers starting 07781 …… people on the other end can’t hear me - I hear them for about 10 seconds and then it cuts them off. On my phone it says “CALL FAILED”.

Thank you for looking into this for me, I am frustrated but very grateful.

SAJ

Saj

sarahajAuthor

Helpful Contributor

Morning Tyler, just wondering if there is any news? I had an issue 2 years ago which was very stressful. I am starting to feel very anxious due to this ongoing problem, it’s affecting my work & studied. I am desperate to be able to make phone calls. It might be easier to private message me (like ID 2 years ago).

I really need this sorted as soon as possible. It’s time critical now & having a significant knock on effect.

Thank you.

Best wishes

Sarah

Saj

sarahajAuthor

Helpful Contributor

I would be grateful if someone could acknowledge that my issue is being looked into please?

Kindly update me, this is stressful beyond belief.

Thank you.

SAJ

Saj

sarahajAuthor

Helpful Contributor

What is going on ID?????

4 DAYS WITH NO CONTACT FROM YOURSELVES!!

I have sent you 3 messages with none answered.
Ongoing problems continue, I still cannot make phone calls, I call a number, takes a while to connect, then a load of beeps and “CALL FAILED” cutting the person off.

When is this going to be resolved please?

I am very disappointed

SAJ

Saj