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Question

I CANNOT MAKE OUTGOING CALLS - HELP ME PLEASE ID MOBILE THIS IS UNACCEPTABLE.

Forum|Forum|1 year ago
July 20, 2025
13 replies
632 views

I would be grateful for some help and advice please as a matter of urgency.

I can receive calls but cannot make any outgoing calls. I am in Guernsey presently and have had no issues previously making calls. However, about 3 weeks ago the problems started. It seems I cannot call any Guernsey mobile numbers, “CALL FAILED” keeps happening. I was over 3 hours last Friday afternoon chatting to Chatbot on ID, I did all the checks and still no success.

I have switched my phone on/off 3 times, still no luck. Also I have done a Network Reset, still no luck.

Please can someone help me as a matter of urgency, being without my phone is a nightmare.

Thank you so much.

SAJ.

P.S. I can receive phone calls, just cannot make outgoing calls

Show previous replies

iD Mobile Employee

Hi @sarahaj,

We are sorry for the delay, the Community is worked on a daily basis and we aim to get back to all customers ASAP.

Have you tried the SIM in another handset? It sounds like it may be a coverage issue in the area. Do you have the postcode?

Kash

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New Contributor

Hello, my call failure issue is still unresolved!

it’s now 6 months of this hassle.

I REGRET MOVING TO ID mobile.

please help resolve as I am now complaining to trading standards it this is not resolved.

iD Mobile Employee

Hi @ArtiRV

I can see we’ve responded to your previous post about a similar subject, did you follow the advice in the post?

Tom

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