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I cannot make outgoing calls. I am on 4g

  • January 23, 2025
  • 4 replies
  • 222 views

I am unable to make outgoing calls since lunchtime today. I am on 4g. All other systems seem to be working ok. Any help would be appreciated. Many thanks.

4 replies

  • New
 Contributor
  • 2 replies
  • January 23, 2025

I'm having same issue including my partner who uses 3


  • New
 Contributor
  • 2 replies
  • January 23, 2025

My wife and I have the same issue. Apparently the Three network has issues affecting (among others) Idmobile users. News article here https://www.techradar.com/news/live/three-uk-down-january-2025


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3801 replies
  • January 24, 2025

Hey there ​@Rachel TB, ​@SteveMGB & ​@hayling122

 

We're aware of a network wide issue that was affecting services, and we believe this has now improved for most customers, so please restart your phone and attempt to call. We sincerely apologise for any inconvenience caused, and really appreciate your patience.

 

Updates can be found here:

 

https://community.idmobile.co.uk/contacting-id-183/we-are-aware-that-some-customers-are-experiencing-issues-making-and-receiving-calls-72269

 

Thanks,

Tyler


  • Author
  • New
 Contributor
  • 1 reply
  • January 24, 2025

All is working ok, my thanks to SteveMGB for providing a link so I could find out what was going on, your website did not work.