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i cant make calls and receive calls


  • New
 Contributor
  • 1 reply

Could someone tell me why I can’t make calls and receive calls please? This happened to me over weeks now. Very frustrating…

14 replies

  • Active Contributor
  • 9 replies
  • September 29, 2024

I’m in the East Lothian area and  I’m in the same situation , I can’t send txts or make calls but messenger calls go through. I tried setting up an ESIM earlier today hand since then, no service …it’s not my broadband because it is fine?!


  • Active Contributor
  • 9 replies
  • September 29, 2024

Kai20 are you having any luck? I still can’t make calls since my failed attempt at adding an esim


  • Author
  • New
 Contributor
  • 1 reply
  • September 29, 2024
KmcG wrote:

Kai20 are you having any luck? I still can’t make calls since my failed attempt at adding an esim

Hi, I’m using iPhone I followed those steps and it work for me if you using android phone I think is the same. I hope this helps! 

In some cases, re-entering your Mobile Number on your iPhone can resolve issues with calls.

  1. Open ‘Settings’.

  2. Tap ‘Apps’.

  3. Tap ‘Phone’.

  4. Tap ‘My Number’.

  5. Enter your mobile number, using +44 instead of the first 0.

  6. Tap ‘Save’.


  • 12 replies
  • September 29, 2024

Thanks so much but I’ve tried using scan code and manual… I’m using iPhone ! 3G being phased out meant I had to stop using my last phone so this one is still taking a bit getting used to that’s likely my main problem !

thanks again 


Volker-Uwe Neale
Active Contributor

I had great difficulties with ID mobile from no service to then no phone calls at all both receiving and trying to call  no texts no iMessages or FaceTime and all I got was technical issues which were never addressed as even the agent on chat could not shine light on or explain so after only being with this what I suggest highly shoddy company I’m leaving and going back to Voxi…. Far better service far superior coverage and great support I was a fool to have left them in the first place! I’d urge anyone else to leave because ID mobile are in my opinion totally unable to provide a service for which they have the cheek to take your money. They should I suggest have their licence revoked as they are not fit to be operating anything not even a tin whistle!!! 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7617 replies
  • October 3, 2024

Hi @Volker-Uwe Nealem

Welcome to the Community!

Sorry to hear about the issues that you have experienced.

Have you contacted our Live Chat Team to have your issues looked into?

 

Kash


  • 12 replies
  • October 4, 2024

I’ve spent hours with live chat…queuing, being disconnected and chatting. Was told a supervisor was coming to chat when I said I had to leave and it was just another person..who did not help.

since 3G switch off and my transfer from android to iOS…no calls or texts. I’ve had enough! Clearly chat CANNOT HELP


Lauren
iD Mobile Employee
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  • iD Mobile Employee
  • 479 replies
  • October 8, 2024

Hi @kmac, have you followed all of the troubleshooting steps listed in the article below?

3G is being switched off. What do I need to do? | Join the discussion, ask questions, share advice. (idmobile.co.uk)

If you can, it’s also worthwhile making a test call in someone else’s phone and then placing the SIM card back in. 

-Lauren


  • Active Contributor
  • 9 replies
  • October 13, 2024

I've bought a PAYG sim and it worked perfectly. Several people who know about phones have looked at the situation on, now 2 different phones ive has to pay for, and they all say the problem is with my carrier.

I have to agree.

Ive been a customer for years and paid monthly but recently signed up for a contract...which hasn't even started yet...but I'm told iD want almost £100 to leave. That means they won't permit me to port my number.

I'm seriously considering contacting the ombudsman. I registered a complaint and a letter eventually arrived saying they couldn't reach me by phone or sms. It's like a sick joke! They left a number to call but very hard to do with a phone that's "not registered on network".

I've done everything anyone has suggested and nothing works.

It's driving me mad and after hours of my time I refuse to spend another second on live chat.

I'm praying something either changes on iD's end or someone on here knows what is going on. 

I'm using a phone that's on the approved list and coverage in my area is saying excellent and set automatically to choose from 2G, 3G, LTE and 5G...HELP ME SOMEONE PLEASE! 


  • Active Contributor
  • 21 replies
  • October 13, 2024
KmcG wrote:

I've bought a PAYG sim and it worked perfectly. Several people who know about phones have looked at the situation on, now 2 different phones ive has to pay for, and they all say the problem is with my carrier.

I have to agree.

Ive been a customer for years and paid monthly but recently signed up for a contract...which hasn't even started yet...but I'm told iD want almost £100 to leave. That means they won't permit me to port my number.

I'm seriously considering contacting the ombudsman. I registered a complaint and a letter eventually arrived saying they couldn't reach me by phone or sms. It's like a sick joke! They left a number to call but very hard to do with a phone that's "not registered on network".

I've done everything anyone has suggested and nothing works.

It's driving me mad and after hours of my time I refuse to spend another second on live chat.

I'm praying something either changes on iD's end or someone on here knows what is going on. 

I'm using a phone that's on the approved list and coverage in my area is saying excellent and set automatically to choose from 2G, 3G, LTE and 5G...HELP ME SOMEONE PLEASE! 

Nothing will change as I have been in the same situation for almost a month now with no solution from tech or even customer complaints department. Constantly told it's my phone, told to toggle airplane mode, remove sim etc when it is clearly a network issue. Tech are next to useless and actually state I can receive calls according to their log, screenshot sent to them proving I can't. I gave noe decided to pay my exit fee and go with a new provider. Absolute shocking company with zero idea and even less respect for customers.


  • Active Contributor
  • 9 replies
  • October 13, 2024

OMG how depressing! How can this happen? I am NOT paying their exit fee, I'll cancel my Dd and they can take me to court.

My "plan" had not started yet, I should be allowed to back out considering the situation. Any judge reading the hours of chat transcripts will tell iD to get stuffed.

Last ditch attempt I'll visit the nearest carphone warehouse, now Curry's, store tomorrow they're iD linked, and let someone there have a look.

I'll keep community posted..thanks very much for your reply, I've a clearer idea what to expect!


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7579 replies
  • October 16, 2024

Hi @KmcG 

 

If you’re within your contracted period you would indeed need to pay a termination fee if you wish to leave, that’s standard across all networks.

 

We wouldn’t refuse to give you a PAC code, we’ll give you a PAC code, but your final bill will include your termination fee.

 

Cancelling your direct debit won’t stop payments from being owed, as well as missed payments likely affecting your credit file.

 

Currys/Carphone Warehouse will not be able to help you here.

 

Please provide the postcode(s) where you’re having issues.

 

Tom


  • Active Contributor
  • 21 replies
  • October 16, 2024

No issues for me now as I have left the network and found a new provider, funny how my phone is working perfectly normal now and fully able to make/receive calls. I also got a reduction on my contract fee due to the fact ID were the reason for fault and couldn't resolve the issue. 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7617 replies
  • October 21, 2024

Hi @Blueyes90,

Sorry to hear that you have left us.

If you require assistance with the termination fee you can contact our Live Chat Team to discuss further.

 

Kash