I cant make or receive phone calls. ita been atleast two hours that i am aware of. I hvae restarted my device several times. The issue is not with the phone but the SIM
On the 17th Jan my mobile data wasn't working for hours. This is likely regular but I'm usually on WiFi so wouldn't know
The phone network is currently down. They’re investigating but it’s b….y annoying that we’ve not had any phone connection for at least 2 hours.
+24Hey there
We're aware of a network wide issue that was affecting services, and we believe this has now improved for most customers, so please restart your phone and attempt to call. We sincerely apologise for any inconvenience caused, and really appreciate your patience.
Updates can be found here:
Thanks,
Tyler
Hi Tyler,
How do I make a formal complaint? There were no comms from ID mobile to inform me of an outage that you were surely aware of. This is unacceptable
+24Hey there
You can make a complaint here:
https://www.idmobile.co.uk/help-and-advice/complaints-procedure
Or, we can PM you to discuss further if you prefer.
Thanks,
Tyler
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