I cant make or receive phone calls. ita been atleast two hours that i am aware of. I hvae restarted my device several times. The issue is not with the phone but the SIM

The phone network is currently down. They’re investigating but it’s b….y annoying that we’ve not had any phone connection for at least 2 hours.  

• Service Status. F.A.Q.

Hey there ​@ssomos9 & ​@Jenny54321, 

We're aware of a network wide issue that was affecting services, and we believe this has now improved for most customers, so please restart your phone and attempt to call. We sincerely apologise for any inconvenience caused, and really appreciate your patience.

Updates can be found here:

https://community.idmobile.co.uk/contacting-id-183/we-are-aware-that-some-customers-are-experiencing-issues-making-and-receiving-calls-72269

Thanks,

Tyler

Hi Tyler,

How do I make a formal complaint? There were no comms from ID mobile to inform me of an outage that you were surely aware of. This is unacceptable

Hey there ​@ssomos9, sorry you feel this way.

You can make a complaint here:

https://www.idmobile.co.uk/help-and-advice/complaints-procedure

Or, we can PM you to discuss further if you prefer.

Thanks,

Tyler