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Question

i cant send texts on my new contract

  • July 8, 2025
  • 4 replies
  • 79 views
M
New Contributor

Hello, I cannot send texts on my new contract. My old number says it has switched over, I can use iMessage but SMS will not send. My data is working fine. I have unlimited texts as part of my contract. Do you know what I can do to fix this? 

    4 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • July 8, 2025

    Have you tried a using Reset Network Settings on the iPhone with your iD SIM, ​@Marthaalexander?

    Your iOS user guide should explain all the reset procedures, which is online at: 
    Reset iPhone settings to their defaults – Apple Support (UK)

    Forum member (non-iD).
    M
    New Contributor

    Thanks but this has still not worked 

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • July 9, 2025

    Is there an error message displayed when you send an SMS text message using your iPhone, ​@Marthaalexander?  

    Forum member (non-iD).
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • July 9, 2025

    Hey there ​@Marthaalexander, sorry to hear that. When you go into phpne settings, is your phone number showing correctly?

     

    Thanks,

    Tyler

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