Have you tried using the SIM in your old phone ( if you have one) to make sure it isn't the phone. Tesco use O2 which is probably the best provider I've ever used but very expensive. iD use Three Network which definitely isn't as good. I was up in Edinburgh before Christmas and I remember the network being patchy... 

Thanks, the iPhone handset is brand new and I do not have the issues (that I’ve noticed) anywhere else. It’s the same place.

@RSWW

Did you have any joy with another device?

My experience is that the reception around most of Edinburgh seems to be very poor.  I have resigned myself to just having to see out the contract and accept the fact that I get a poor 4G signal, never mind the 5G signal that the coverage map seemed to suggest I would get in some places.

I’ll definitely be going back to my previous network at the earliest opportunity.

Hey there @Mr_Rossy, thank you for reaching out.

Is the issue with data, calls or texts, or all three please?

How long have you had issues for?

Thanks,

Tyler

The issue is with general network reception which impacts all of the above but particularly data when out and about. 

I have carried out tests and it's not the phone. The level of reception shown in the image below is standard across Edinburgh whether inside or out and it's almost always 4G. 

Hey there @Mr_Rossy, sorry about that.

What’s the full postcode you’re having issues in?

Thanks,

Tyler

Hi 

did you get any resolution I have struggled on Princes Street for months can’t get a signal until I pass Haymarket.  I’m tied in until next year it’s shocking.

Hey there ​@Rebekah Millar, sorry to hear this. What phone do you have and what’s the full postcode please?

Thanks,

Tyler

Hi I have an iPhone 14 and the postcode is EH2 4AD

Hi ​@Rebekah Millar 

We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.

We're sorry for any disruption this may cause and will add any further updates here:

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

Is this affecting all services or just one service?

How long have you been having issues at this postcode?

Anika

Since October last year.

Hi ​@Rebekah Millar 

Okay, is this affecting all services or just one service?

Anika

It’s anything that needs data so internet apps etc 

Current coverage 

Thank you for providing this information.

Is this intermittent or constant?

Anika

I am not always in town just during the working week.  I rely on WiFi most of the time 

Hi ​@Rebekah Millar 

When was the last time did you replace the SIM card?

Anika

I’ll order a replacement sim but my daughter is with ID and we both have no reception in the same area

I live in Edinburgh and have no network at all. This was the case all day yesterday, and still happening today. I travelled across the city yesterday, but didn't see the network connect at any point.

Can't get in to the ID Mobile app either. Feel a bit helpless here. I'm actually heading to the Netherlands today and worried that I'll have no comms while I'm out there.

Help!

Hey there ​@Rebekah Millar, please let us know if the replacement SIM helps.

Thanks,

Tyler

Hey there ​@Mark Duncan, we’re very sorry to hear that. What’s the full postcode(s) you’ve had issues in and what phone do you have please?

Roaming in Netherlands should work fine so long as you’re all set up for roaming.

Thanks,

Tyler

My postcode is EH10 6UG, and I've got a Pixel 6a. Need to add that phone seems to work just fine in the Netherlands.

Hey Mark, in this area, Three UK are working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

We hope to have things fixed as soon as possible and will add any updates here.

https://www.three.co.uk/support/network-and-coverage/coverage?location=dh44ar&tab=2#tabs-c2d0d12ce8-item-2988999184-tab

If the phone worked in Netherlands and elsewhere in the UK, this would suggest that the work on-going in your area is causing signal disruption right now, which we’d expect I’m afraid. If the issue persists for 7-days or more and still isn’t resolved, please let us know and we’ll look into it further for you.

Thanks,

Tyler