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i have next to no reception in Edinburgh city centre, is anyone else experiencing this?


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Recently took out an ID mobile contract after 10 years with Tesco mobile. I have next to no reception in Edinburgh city centre, voice calls cut off and when using WhatsApp also poor. Is anyone else seen this? Very surprised and disappointed.

Best answer by Kash

Hi @RSWW,

Welcome to the Community!

I would advise to check the coverage and network status using the link below:

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

If no issues show it may be worth testing the SIM in a different handset or a replacement SIM.

 

Kash

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  • New
 Contributor
  • 2 replies
  • July 23, 2024
RSWW wrote:

Recently took out an ID mobile contract after 10 years with Tesco mobile. I have next to no reception in Edinburgh city centre, voice calls cut off and when using WhatsApp also poor. Is anyone else seen this? Very surprised and disappointed.

Have you tried using the SIM in your old phone ( if you have one) to make sure it isn't the phone. Tesco use O2 which is probably the best provider I've ever used but very expensive. iD use Three Network which definitely isn't as good. I was up in Edinburgh before Christmas and I remember the network being patchy... 


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  • New
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  • July 23, 2024

Thanks, the iPhone handset is brand new and I do not have the issues (that I’ve noticed) anywhere else. It’s the same place.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7745 replies
  • Answer
  • July 31, 2024

Hi @RSWW,

Welcome to the Community!

I would advise to check the coverage and network status using the link below:

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

If no issues show it may be worth testing the SIM in a different handset or a replacement SIM.

 

Kash


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 Contributor
  • 2 replies
  • October 29, 2024

@RSWW

Did you have any joy with another device?

My experience is that the reception around most of Edinburgh seems to be very poor.  I have resigned myself to just having to see out the contract and accept the fact that I get a poor 4G signal, never mind the 5G signal that the coverage map seemed to suggest I would get in some places.

I’ll definitely be going back to my previous network at the earliest opportunity.


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2230 replies
  • October 29, 2024

Hey there @Mr_Rossy, thank you for reaching out.

 

Is the issue with data, calls or texts, or all three please?

 

How long have you had issues for?

 

Thanks,

Tyler


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  • 2 replies
  • October 29, 2024

The issue is with general network reception which impacts all of the above but particularly data when out and about. 

 

I have carried out tests and it's not the phone. The level of reception shown in the image below is standard across Edinburgh whether inside or out and it's almost always 4G. 

 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2230 replies
  • October 30, 2024

Hey there @Mr_Rossy, sorry about that.

 

What’s the full postcode you’re having issues in?

 

Thanks,

Tyler