I've paid my bill but my services still have not been restored. Please help thank you

Hello, I am having the exact same trouble. Can someone help please. 

Hi ​@Woolgar442 

Thanks for getting in touch.

When was the payment made please?

Nat 

I am having this same problem i try to call someone and it says welcome to id your payment is up to date and then hangs up???? i need my calls and data back and don’t tell me to wait 24 hours it’s been over 48 hours its been messed up since friday its now sunday evening !!

Hi ​@22amyyy 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

This is happening with me too. I’ve paid my outstanding balance and it has been a few days with none of my services restored

Hey there ​@abss.jones,  when services are suspended, and then a bill paid afterwards, it can take up-to 24 hours for services to resume (typically a few hours).

We’d always recommend restarting your phone every few hours to see if it has. If it ever takes longer than 24 hours, we’d recommend contacting our live-chat:

https://www.idmobile.co.uk/live-chat

Or, we can PM you here if you’d prefer, but as it’s a time-sensitive issue with getting your phone back online, we’d recommend the live-chat in the first instance so you can receive quicker responses.

Thank you,

Tyler

Hi, none of this has worked. No matter how many times I restart my phone, I can’t get my data, texts or phone calls back. It has been well over 20 days so the 24 hour wait is completely out of the window. 

Hi ​@abss.jones 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom