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I've paid my bill but my services still have not been restored. Please help thank you

14 replies
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Natalie WAnswer

iD Mobile Employee

Hi @Txm00

Welcome and thank you for posting to us here on the community.

We are sorry to hear there has been a delay with lifting the restriction following your payment.

The restriction can take up to 24 hours to complete depending on how fast the payment is processed on the account.

Has the service now resumed for you?

Thanks,

Nat

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N

Natalie WAnswer

iD Mobile Employee

Hi @Txm00

Welcome and thank you for posting to us here on the community.

We are sorry to hear there has been a delay with lifting the restriction following your payment.

The restriction can take up to 24 hours to complete depending on how fast the payment is processed on the account.

Has the service now resumed for you?

Thanks,

Nat

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

W

Woolgar442

Active Contributor

Hello, I am having the exact same trouble. Can someone help please.

N

Natalie W

iD Mobile Employee

Hi @Woolgar442

Thanks for getting in touch.

When was the payment made please?

Nat

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2

22amyyy

New Contributor

I've paid my bill but my services still have not been restored. Please help thank you

I am having this same problem i try to call someone and it says welcome to id your payment is up to date and then hangs up???? i need my calls and data back and don’t tell me to wait 24 hours it’s been over 48 hours its been messed up since friday its now sunday evening !!

Tom

iD Mobile Employee

Hi @22amyyy

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Tom

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A

abss.jones

New Contributor

This is happening with me too. I’ve paid my outstanding balance and it has been a few days with none of my services restored

Tyler C

iD Mobile Employee

Hey there @abss.jones, when services are suspended, and then a bill paid afterwards, it can take up-to 24 hours for services to resume (typically a few hours).

We’d always recommend restarting your phone every few hours to see if it has. If it ever takes longer than 24 hours, we’d recommend contacting our live-chat:

https://www.idmobile.co.uk/live-chat

Or, we can PM you here if you’d prefer, but as it’s a time-sensitive issue with getting your phone back online, we’d recommend the live-chat in the first instance so you can receive quicker responses.

Thank you,

Tyler

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A

abss.jones

New Contributor

Hi, none of this has worked. No matter how many times I restart my phone, I can’t get my data, texts or phone calls back. It has been well over 20 days so the 24 hour wait is completely out of the window.

Tom

iD Mobile Employee

Hi @abss.jones

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

T

tom.s15

New Contributor