I WOULD LIKE TO TERMINATE MY CONTRACT WITH ID MOBILE

The 3G network is being closed by most phone companies, unfortunately that will mean a new phone, if your phone is not 4/5G compatible. This is not an issue unique to ID Mobile or the 3 Network.

​@Khaled 666000  Hi I can understand you being frustrated as I was on contract for 2 years  with the network that is supposed to be to the best network running for the past 11 years I had to buy myself out of that contract because of the lies I was told by them not receiving a proper 5g signal I had to go outside in the cold to make & recieve calls because the calls dropped inside my house 

Now as for the issues at the moment it's not down to id as such  its to do with the 3 network because id piggy back of there network ! I presume the main reason for this 3 are switching over to 5g & with this weather we're having it's causing the network to have issues so really if anyone's to blame it's the 3 network ! 

This is not the essue. I had that problem before. The problem is nearly all  if not all had a problem trying to make calls and receiving calls and other services. And this is nationwide. They are saying 10 000.it is much much more customers affected by this. And you know that.!!!!

The Three Network, which ID Mobile uses, was down yesterday - in your post you specifically mentioned "3G" which is closing across most mobile networks this year. The outage issue yesterday is still under investigation, as mentioned in the status updates today. Details on leaving can be found here:

https://community.idmobile.co.uk/cancelling-an-id-mobile-plan-109/how-do-i-cancel-my-id-mobile-plan-43727

I mean canceling the contract without paying anything. Because I m paying for services not provided. ID mobile is the worst thing that ever seen .they should admit that they can't handle the network and cancelled the contract. 

I will take my case to the ombudsman to finish with ID MOBILE. 

THEY SHOULD BE FINED...???

Perhaps they will be, especially as they could not connect some 999 calls for some customers. 

Hey there ​@SRB2024 & ​@Khaled 666000,  

Some customers were unable to make or receive calls or access the iD Mobile app or My Account Online. Degradation to voice calls has decreased. As a result, most customers who previously experienced issues are now able to make and receive calls. 3UK are continuing to monitor. Thank you for your patience and we apologise for any inconvenience caused.

For latest updates, please see:

https://community.idmobile.co.uk/contacting-id-183/some-customers-are-unable-to-make-or-receive-calls-72269

Thanks,

Tyler

Ask ID mobile how many people where enable to use there services.???? NATIONWIDE..???

Not as you mentioned.?????????????????

Some customers were unable to make or receive calls.

You know that this is not true...!!

Hey there ​@Khaled 666000, the outage didn’t affect every customer. 

The outage was indeed nationwide, but only some customers were affected.

We apologise for the inconveniences caused, and we appreciate all customers patience with ourselves.

Thanks,

Tyler