id keeps disconnecting thought I would try them but they seem to be rubbish

Have you changed your phone since you left Three, ​@Mich Ilasrom? 

Three UK and iD Mobile use the same mobile network infrastructure, so the Three & iD network services should be the same if you use the same phone in the same location.  

Hey there ​@Mich Ilasrom, we’re very sorry to hear about your coverage issues.

What’s your full postcode please?

What date did you begin to have issues?

What phone do you have?

Is it only calls affected?

Thanks,

Tyler

Wf91ns started when first got the SIM about 8th November thought it would sort itself out but it hasn't. And I have tried in three different phones. I have been with three network for the last four years till I got this and never had a problem living in the same property. As far as I know yes it's just calls

And no I haven't changed my phone since I left three but I did try into other phones but had the same problem.

Perhaps your iD SIM is faulty, ​@Mich Ilasrom. 

A damaged/faulty SIM can cause strange behaviour. 

• How do I get a replacement SIM or eSIM? F.A.Q.

This community article might help.

I also had a similar experience to yourself ​@Mich Ilasrom when my family and I were using Tesco (and they piggyback on O2).

Our phones were virtually unusable on Tesco’s. So my Son migrated direct to O2. And having put his O2 card into my phone that signal was way stronger than what my tesco SIM was - so I put my card in his phone and the signal was weak. So that kinda told me, that although both use the same infrastructure, the signal O2 ‘pump out’ was far superior. Tesco flatly refused to accept this and repeated attempts to request a new Tesco SIM were met with a NO, it’s not the card.

So all of us (bar 1 as they’re still stuck in a contact) migrated away to different providers.

Therefore I can honestly say I understand your frustration.

Anyway, the only things I can suggest are:

• try taking the SIM out, turn the phone completely off, switch it back on, allow it to fully boot and then reinsert the iD SIM. Does the signal get any better?
• to request another new SIM, just to rule it out (I’ve read a few comments whereby, according to the posters, iD admit some cards are faulty - iD have also confimed this in their replies). You can get one from Currys. Then simply activate that card and see how things go. If you see no improvement then ask for a PAC from iD and migrate back to Three.

HTH

That does seem odd @Daz_S. 

Having been with Three myself, and then switched to iD Mobile, nothing changed. 

My calls, texts and mobile data performed the same way with iD Mobile, as they’d done with Three.  

Indeed it was ​@andewhite 

The ‘evidence’ was clear to see, but without Tesco issuing another SIM I couldn’t rule the card being the cause.

But it’s happened before - used to have Vodafone Corporate - business tariff, back in the early 90’s.  Crikey the only way to stop calls coming through was to unscrew the Nokia’s aerial lol. ‘Normal’ Vodafone in the same areas didn’t have as good a signal.

You may have spotted mine hasn’t been too good with iD thus far and although I’m a fairly laid back guy, it ain’t looking like a long term provider. I have considered just getting a PAYG Three SIM (did have 2xVoda in my basket the other day, but changed plans) just to see if it really is Three not giving iD the full beans or not. I could blame my SIM but SWMBO (on iD) has the same signal issue here too.

Hi I will try what you advise hopefully that will sort it out but I doubt it.

I really do hope you sort this out ​@Mich Ilasrom  and don't just go off my true examples. I could, as I am, simply be just unlucky with QoS issues with mobiles.

At least after trying a new SIM, if it's as bad as it is currently you can make an informed choice - stick or go, knowing you could do no more.

Good luck 👍

Hi ​@Mich Ilasrom 

We are very sorry about the issues you are experiencing.

Please let us know how you get on and if a SIM replacement is required. 

Our Live Chat team can also order this for you and you can reach them here. 

Thanks, 

Nat 

No, its no better, people can't even get through it is saying not available. As previously said I was with three mobile and it was fine in this phone I have just sent away for a Lebara sim so I can use that while I figure out what to do with this SIM as as I need to contact hospitals and doctors, it is no good for me. Especially when you are in a line and then you're getting down the line and it cuts off. I will give it another week to ten days see how it goes going to put it in yet another phone and see if that's any different. Then I shall ask for a new sim if no good.

So you can’t make and more importantly receive calls?

Have you checked your phone is ready for this:

• 3G is being switched off and I can't make calls. What do I need to do? F.A.Q.

Yes I can make and receive calls and it is capable as it's a newish phone for the SIM it just that it cuts off halfway through and I have been told that people haven't been able to get through some do some don't.

As also advised above, I too would suggest asking for another new SIM card now rather than waiting any longer.

I know you only got your current SIM on the 8th, but there are others reporting issues and in some cases another new SIM fixed it. Some even opted for an eSIM. Though if you’re using a new Samsung I’d probably not use the eSIM method.

But yes for it to drop mid-conversation is odd. You’d expect that if you’re able to start the call it should be able to continue, unless the signal from the phone masts are dropping off completely.