ID/THREE down since Friday with no updates

Etsu · 2025-06-24T10:03:52+00:00

My connection went down on Friday and we’re getting no updates.I had already raised a complaint about patchy service before it went down completely. So I asked my case handler and he said they aren’t getting any updates from tech either.Apparently it has to do with the merger with Vodafone. It seems Vodafone were using too much bandwidth and taking it from ID/THREE mobile. I suspect that’s why I’ve had awful connectivity for a while now.The person I spoke to said they had to shut down the network until they get that issue fixed. I was horrified when he mentioned the possibility of months!! Obviously, if it isn’t up & working by a full week, I’m looking at another supplier. Hubby is with THREE and has the same issue with no service. ID said they’ll let me leave the contract with no early exit fees due to this issue. If I choose to leave I’ll have to call and quote my complaint number to request that free exit. So if you want to leave, raise a complaint first.As per our rights under the code ID/THREE are signed up to, I asked for compensation and received 2 months credit.I bought ID mobile’s sim because my WiFi is a ridiculous 12mbps and 0.3 upload. At first I got 95mbps via ID which after a while dropped to 65 then 55 and now no service at all. Ironically, I switched from Vodafone!I rely on this service. I have no landline since it went digital and I’m housebound. It’s also affecting my work massively. Essentially, for me, ID/THREE have withdrawn service that I’m paying for. Anyone else having this problem? ID: If you see this, I Need Updates and an ETA of when I’ll receive any connection ASAP.Thanks Etsu

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