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iMessage activation error after porting


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I ported my number from Vodafone to iD on Tuesday (01/10/24), I’m able to make/receive phone calls and SMS texts but I’m still having problems getting iMessage and FaceTime to work. I have tried every trouble shooting solution; I’ve turned iMessage on/off several times, reset network settings, hard reset the phone, taken the SIM out and inserted it again and even erased and set the phone up again. iMessage and FaceTime both work with my iCloud email address, but it is SO frustrating not being able to use my phone number. I rely on iMessage a lot for both business and personal.

I spoke to Apple who said that the carrier is the issue and there’s nothing more they could do that I hadn’t already tried, I’m inclined to believe them because iMessage/Facetime are working with my email address  

I have contacted iD who have advised to get a new SIM card, I’ll be doing that later today but does anyone have anything else I could try in the meantime? 

Thank you! 

 

 

Best answer by hmb

andewhite wrote:

Okay @hmb, I guess you could ask Apple to check if there’s an iMessage conflict between your old iPhone and new iPhone. 

The Apple iMessage service relies on a network connection (using mobile data or Wi-Fi) to work, not your mobile number. The mobile number is only used to register your Apple device for the Apple iMessage service.

Thanks again for your help! I’ve just got a replacement SIM and it’s now working again! I really didn’t have much faith that a replacement SIM would work so I’m very happy. Thank you again for all the suggestions, hope they might help someone else in future. 

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andewhite
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  • Platinum 
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  • October 3, 2024

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  • October 3, 2024
andewhite wrote:

Hi, thanks for the response. Unfortunately I’ve tried all those steps multiple times with no joy. My phone is up to date, correct number showing under “phone” and under the iMessage settings, correct date and time. Very frustrating!!


andewhite
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  • Platinum 
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  • October 3, 2024

Okay @hmb, are the Language & Region options also set to UK?


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  • October 3, 2024
andewhite wrote:

Okay @hmb, are the Language & Region options also set to UK?

Yes they are, thanks again for trying to help, appreciate any more suggestions!


andewhite
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  • October 3, 2024

Okay @hmb, did you get a new iPhone when you joined iD from Vodafone? 

If so, perhaps the mobile number is still linked to your old iPhone instead of the new iPhone, under your Apple ID, which might not be ideal. 


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  • October 3, 2024
andewhite wrote:

Okay @hmb, did you get a new iPhone when you joined iD from Vodafone? 

If so, perhaps the mobile number is still linked to your old iPhone instead of the new iPhone, under your Apple ID, which might not be ideal. 

Thanks for the suggestion, I did get a new phone when I joined iD. Have you any idea how I can make sure the old phone isn’t linked to my Apple ID? I believe it’s all signed out but happy to double check if you have any ideas. 


andewhite
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  • Platinum 
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  • October 3, 2024

Okay @hmb, I guess you could ask Apple to check if there’s an iMessage conflict between your old iPhone and new iPhone. 

The Apple iMessage service relies on a network connection (using mobile data or Wi-Fi) to work, not your mobile number. The mobile number is only used to register your Apple device for the Apple iMessage service.


  • New
 Contributor
  • October 3, 2024
andewhite wrote:

Okay @hmb, I guess you could ask Apple to check if there’s an iMessage conflict between your old iPhone and new iPhone. 

The Apple iMessage service relies on a network connection (using mobile data or Wi-Fi) to work, not your mobile number. The mobile number is only used to register your Apple device for the Apple iMessage service.

Thanks again for your help! I’ve just got a replacement SIM and it’s now working again! I really didn’t have much faith that a replacement SIM would work so I’m very happy. Thank you again for all the suggestions, hope they might help someone else in future. 


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • October 3, 2024

@hmb -

Glad a replacement SIM helped. Thanks.


Tony Quick
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  • New
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  • October 12, 2024

Had the same problem my phone is stating verifying, in addition it will not allow me to make calls to some numbers, cannot access my answerphone, or use for international calls even with my spend limit at £50. All my account settings are correct.

Help desk keeping giving same fixes and none work, Apple say a network issue and seems many other new customers with iPhone 16 have same issue. Why did I change networks.

Surely someone at ID mobile is reading these issues you have a network problem and your customers need help.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • October 14, 2024

Hi @Tony Quick 

 

Have you tried a replacement SIM card?

 

We are reading these issues, issues with iMessage, a feature that we do not own/operate/have any control over.

 

Apple may say it’s a network issue, however iMessage is their service, not ours.

 

Tom


Tony Quick
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  • New
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  • October 14, 2024

Yes problem solved, went to Curry's shop and very helpful person told me the issue is the e-sim, it had connect twice, both lines which was what was causing my issue. Collected actual sim, removed both e-sims and everything now working.

Answer recommend not getting a e-sim still issues with these on occasions.

Frustrating that the help chat line refused to understand this, despite explaining on the customer forum others had similar issue. They could have saved me a lot of stress by simply saying visit a local shop and collect a physical sim. 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • October 17, 2024

Hi @Tony Quick 

 

Glad to hear someone in store could help.

 

Tom


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