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Coverage & Network

Everything you need to know about your iD Mobile coverage. Check your signal strength and see if your home postcode is covered.

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Nikhil P

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Wi-Fi Calling & 4G Calling

What is Wi-Fi Calling (VoWIFI)?Wi-Fi Calling is a great iD feature on selected handsets. It lets you use the power of Wi-Fi to make better c...

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Is there anything ID Mobile will do about my awful 4G signal near work?

Hi, Can ID Mobile do anything in regards to my poor experience? For example, will there be any improvement to the 4G signal when the 5G infrastructure will be adopted by the network? My internet signal has been poor in general since I got out my phone contract with ID Mobile, but the signal at my wo...

Poor reception HX3 8TB

Hi,The coverage checker says we are in an area of good reception but the reception is very poor. Its been like that for years. We have high end iPhones so the problem is not with the phones.Is there any way we can boost the reception in the house? Are there any devices we can buy to solve the proble...

Completely lost signal?

Have had a sim with ID mobile for 2 years without any problems. Good mobile signal for both 3g and 4g. But mobile signal at home has completely disappeared in last day or so. Coverage checker now says I can't get either 4g or 3g at my home address? What is going on?I need my phone for work and now i...

Very poor data upload speed.

Just signed up to ID mobile as it uses the Three network. In my house there is no fibre broadband but we do get a good 4g connection with Three.When I run a speed test on Three and ID in the same location, I am only getting 0.5mb upload from ID but over 9mb with Three. I need a good data upload for...

Voicemail

If someone rings my voicemail the message says "the number you have dialled has not been recognised. Please check the number and dial again"I confirm that Voicemail is turned on.How do I fix this or how can I report this to ID mobile. An hour on the phone and on the internet has not found a way to...

I need Wifi calling

Please please i need Wifi calling, have suffered enough with poor network from ID

poor signal and very bad service from ID

Questions not published and no attempt to contact me. Bad signal everywhere I go and internet very slow or nonexistent. Please publish and respond or officially requesting letter of Deadlock for ombudsman.

Unable to use data

I have the iPhone 11, when at home or outside of the house I have my mobile data switched on. It also shows at the top of my screen 4g is on but when I try and use my phone I can't get connection for any of my apps.

poor signal and slow speed

I purchased this phone in November and have never had more that 2 bars of signal and download speeds are woeful. I travel around the south east of England for work and the issue is constant. I would like to be contacted by someone from technical support please to see if this issue can be fixed befor...

coverage checker wrong or settings?

Not sure what is happening here .. I took a contract out with ID in December I checked the coverage checker and says excellent coverage so went ahead with the order . Got my pixel 5 and as I had just over a month left of my EE contact i just used that until it run out . Today I've popped my ID sim...

calls to mobile from landline

How do I reach id Mobile to get calls from a landline to my mobile - after activating my new SIM card following upgrading my idMobile tariff - NOT going to voicemail; with a message to the caller that I’m on another line (when I’m not). All other functionalities - calls out, calls to my mobile fro...

data issues

i have changed phones to a iphone xr but the data is not work and i have gone through all test and put the sim card in my old phone and its still not working why and how can i fix this as there is no human i can talk to

Why is my connection so rubbish lately?

I no longer have a reliable internet connection. I also have a problem because on phone calls, the other person cant hear me enough to have a conversation. Why am I having this problem and what compensation am I entitled to?This has been going on for weeks and the problem is NOT going away.

coverage

Hi, the sim I have upgraded from you guys is still terrible reception. I cannot call out or receive calls. Am I able to cancel this? I've been with you guys for over a year with the original sim but not with the new sim and over the 30 days return policy.

Mobile data not working and 1 bar signal

Hi I joined Id mobile over a week ago. The past 2 days I’ve had one bar signal strength and mobile data is not working. Text messages are also failing to send. Phone calls seem okay at the moment. Unless I am on wifi I have no internet. Any help please?

Signal strength issues

I signed up for ID mobile a few months ago. The online checkers show that my signal at both home and work should be good. However the signal I am getting is really poor and often drops out completely. How do I contact someone to check the base stations?Thanks

sim stop working unable to log into ID after receiving two emails from ID

ID Sent two email one saying asking hows your upgrade and then a further email saying sent in error.When i turn on my phone now states no sim and unable to log into my ID account via mobile says working being carried out.Its now been three days.

wifi issues

I have connected to home router but WiFi drops out on phone plus does not auto connect to open WiFi

Unable to hear

Sometimes when making and receiving calls myself or the caller are unable to hear each other.

connecting to network

Lost my phone. Got new phone and Id sent me a new SIM. Got SIM activated and Id sent me message saying it was activated. Can access wi fi internet but not the Id network to make or receive calls or messages. Any ideas Chippie

Unable to receive SMS from short number

I need to receive an access code from my overseas bank to access online banking, but I am not receiving it when they send it. The bank have asked me to check whether you (ID) are blocking SMS from short numbers. If this is the case, how do we resolve it?

Cannot make or receive calls

This is my account but my young son’s uses the phone (iPhone XR). We upgraded in January but as we are in lockdown he’s been using WhatsApp for calls and video… it’s taken this long to realise that he can’t make or receive mobile calls (we haven’t been out of the house).I’ve dug out the SIM carrier...

Not receiving texts

I've been with iD for the last 2 years or more. In the last 2 weeks I have noticed Im not receiving all texts sent to me. I can get messages from some contacts, but not from others. Messages sent to my contacts do go through, I'm just not receiving replies from certain people. Nothing has changed in...

Calls not connecting (incoming and outgoing)

I joined iD Mobile in December 2020, and since then I have had lots of problems receiving and making calls.When people try to call me the experience varies - sometimes the call doesn’t connect at all, sometimes it rings through and then connects to voicemail, sometimes it goes straight to voicemail....

No calls but 4g ok

HiI have sudenly have lost calls in and out but 4g works fine.this has now been like this for 2 days.How can 4g be ok but I cant make or receive calls ?Also another phone in the house on ID has exactly the same problemPlease helpSorry that should be BUT in the title not bt Thanks

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