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Coverage & Network

Everything you need to know about your iD Mobile coverage. Check your signal strength and see if your home postcode is covered.

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Nikhil P
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Nikhil P
started this topic

Wi-Fi Calling & 4G Calling

What is Wi-Fi Calling (VoWIFI)?Wi-Fi Calling is a great iD feature on selected handsets. It lets you use the power of Wi-Fi to make better c...
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Newbie
Alchemy09Newbie
asked in Coverage & Network

No calls, SMS, downloads

I've been with ID mobile for 9 months on a Google Pixel 5. At some point in the last 24 hours my text messages started showing as unsent (but are being received), I can't receive text messages (unless I restart my phone, then they come in when it's restarted but I won't receive new ones). I tried updating the SMS app but it won't update, which led me to discover that I can't actually download anything. Plenty of storage left, so that's not an issue. My phone rings but I can't answer and I can start an outgoing call but it won't connect *sigh*  I've restarted my phone, taken the SIM out and restarted, tried updating apps, checked for phone updates. I'm at loss now on what what I can do. Any help appreciated!

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Newbie
6 months ago
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Newbie
Jonty SoperNewbie
asked in Coverage & Network

Voicemail notification alert

Afternoon all.Does the iD mobile network issue voicemail alert notifications when a message is left?I ported over to iD from EE a good few months ago and it only recently became apparent that when I receive a voicemail my phone (Android) doesn’t notify me.  A follow-up chat session today saw an agent tell me iD do not have this alert service.  Is this true?SMS text alerts work fine if I enable this.  It’s not a problem per se, just a bit odd and unexpected.  A chat session yesterday saw an agent create a ticket for me to have the porting-in checked, and swiftly closed as the port work was deemed all good.  I had a ticket raised after reading another forum post with the same problem, where someone from iD had suggested it.Just curious.  I don’t get many calls so not many messages, so it’s not a problem as such.Jonty.

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Newbie
2 months ago
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