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Coverage & Network

Everything you need to know about your iD Mobile coverage. Check your signal strength and see if your home postcode is covered.

  • 1,102 Topics
  • 4,861 Replies
Nikhil P
Rank
Nikhil P
started this topic

Wi-Fi Calling & 4G Calling

What is Wi-Fi Calling (VoWIFI)?Wi-Fi Calling is a great iD feature on selected handsets. It lets you use the power of Wi-Fi to make better c...
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1102 Topics

Chrisdeath
Newbie
ChrisdeathNewbie
asked in Coverage & Network

cannot receive incoming calls

Hi.    Since I started my ID contract in January, I have had problems receiving incoming calls. 95% of the time callers just get a message stating 'caller is unable to accept calls,'   I contacted ID helpdesk months ago and they told me to try my sim in a  different handset. I did and the same issue occurs. I cannot accept calls . I have tried to call my number from a   wide range of mobile providers, including ID mobile numbers , but just get the same message 'unable to accept calls'    ID mobile acted like this was a new issue but there are so many similar complaints about it.   For months the helpdesk has been closed due to covid 19, but I am so fed up with not being able to receive calls . I have missed important calls regarding jobs, health and family issues.    I am at a point where if it doesn't get resolved soon ai will just cancel the contract and refuse  to pay any more , as they are not offering me a proper service.    Any help or advice much appreciated.    Chee

13
Will
Newbie
2 years ago
G
gs1956_2000
asked in Coverage & Network

No signal in "Very good service" area.

Hello, I have practically no service at home (except occasionally in some rooms upstairs). According to the Coverage & Network status page I should have "very good service" in my area (OX2 7TG), and that's why I changed to iD in the first place. I see, however, the following announcement on the same web page: "We know that there's a problem with the service in your area and we're working on getting it fixed. Check back within 7 days for an update." My question is: how reliable is this information and forecast? I.e., how likely is it that the problem will be resolved rapidly? Or is there something else I can do to improve matters? I swapped the SIM card with two other handsets but the problem remains, so it's definitely an iD coverage problem. The phone is used by my wife, who is currently disabled because of a fall; obviously there's no point in keeping the contract if she can't use the phone at home. Thanks.

13
T
Newbie
3 years ago
R
Newbie
rd14ukNewbie
asked in Coverage & Network

WiFi calling doesn’t seem to work?

Hi folks I recently joined IDmobile and chose them because I know my signal can be poor at work and at home and therefore need WiFi calling to keep me connected. I was previously with EE and WiFi calling worked seamlessly. When my signal dropped and I was connected to a network it kicked in and no missed calls. Not so seamless with ID. It occasionally works when I’m at home and I can see the symbol, top left on phone but often it doesn’t work and I’m unable to call or receive calls. At work it never works despite being connected to the network there. It’s so frustrating! I have tried all the usual stuff, restarting phone, updating to latest iOS software and resetting network connections. Even removing sim and putting back in but no joy. Anyone else got issues? Thanks Richard iphone 7 plus ios 12.1.2

12
Rory
iD Mobile Employee
5 months ago
Terms & Conditions
Why iD Mobile?