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Coverage & Network

Coverage & Network

Everything you need to know about your iD Mobile coverage. Check your signal strength and see if your home postcode is covered.

1,102 Topics
4,861 Replies

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Nikhil P

started this topic

Wi-Fi Calling & 4G Calling

What is Wi-Fi Calling (VoWIFI)?Wi-Fi Calling is a great iD feature on selected handsets. It lets you use the power of Wi-Fi to make better c...

1102 Topics

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Michael BrastedCivilian

asked in Coverage & Network

tomxNewbie

asked in Coverage & Network

Good Signal but Very slow speeds

Hi,i recently brought an id mobile contract a few months ago and signal is ok, but 4g speeds have been slow to the point where nothing loads and if it does it’s partially loaded and unusable. Its on a brand new iPhone 12 Mini. I also have a three sim on my other device and don’t experience the same issues. Vodafone and EE work fine on other devices within the family so what’s the issue here? Postcode is HA7 3NY if that helps. Cheers

9 months ago

CloshepNewbie

asked in Coverage & Network

No signal

My husband and I have been ID customers for 6 years but over the last few weeks we have repeatedly lost all signal during the day, while at home. As I am a supply teacher this has meant that I have been missing work opportunities. So, not only am I looking money because my agency cannot contact me; I'm paying for a service I'm not receiving.Please advise what the issue is and how/ when it will be solved. Many thanks.

9 months ago

Chris BrockNewbie

asked in Coverage & Network

Coverage, calling, quality – just disappointing

So I switched to iD mobile from o2 as it seemed like a really good price for a new phone and a contract. But the coverage is terrible, and I regularly experience delays when speaking on the phone over wifi calling, making conversations impossible because if I switch off wifi, the coverage just isn’t good enough. I am incredibly disappointed, and frustrated because it means that I’m unable to properly keep in touch with me elderly mother who has been on her own throughout the pandemic. Despite the cheap price, I have to be honest that I’m regretting switching from o2.

10 months ago

JohnlightbulbRookie

asked in Coverage & Network

5g upload speeds vary

Hi I have been testing 5g on my Motorola G 5g plus and also my mi 10t lite works well on both phones but there is something funny about 5g I have tried a speed test on 2 phones on 5g in different 5g locations one test in Bolton and a test in Wigan and the download speeds were 387 mbps in Wigan and 389mbps in Bolton but both locations only give around 3mbps upload speed I was very surprised of the poor upload speeds of 5g

10 months ago

Ross CahillNewbie

asked in Coverage & Network

I can not make phone calls

I have just changed my number to my old phone number using a pac code. The number has now changed but it won’t let me make any phone calls. It seis Sorry your service does not allow access to this number. I have tried resetting my phone a few times. Regards Ross

10 months ago

Siobhan ShivNewbie

asked in Coverage & Network

Network problems for 4+ weeks

I have a Redmi Note 9 Pro and for the past 4+ weeks I've had data issues. Data is almost always unavailable, I have unlimited data so this shouldn't be a problem. I haven't moved house, I live in the same area. I've restarted phone, changed between LTE and 3G but still having issues. Not ideal when my WiFi provider is also down it leaves me unable to use my phone at home. Any reported issues in FY area Lancashire?

10 months ago

pomerolRookie

asked in Coverage & Network

Very poor phone signal 4G

Hi since early last week, 13/09/21 my phone signal [4G] is very poor and sometimes cuts out altogether. Up until then I had no issues although never had a great reception. Is there any network problems in my area my postcode is BA1 6QJ. This is occurring on both my android and my husband’s Apple mobiles.

10 months ago

celelli88Civilian

asked in Coverage & Network

No service, iD mobile is not listed as an option when manually select network

No service, iD mobile is not listed as an option when manually select network.Ad it has been like this for a while.

10 months ago

AndyLBRookie

posted in Coverage & Network

Dead zones

I'm noticing more and more dead zones where calls drop. For instance, the A34 from Winchester to Newbury I could be on a call all the way, no problem. For the last few months I can pinpoint exactly where my call will drop and that's about 4 places. Lots of other places I never had any trouble with have now become dead zones. This is the exact reason I left 02 and now ID is becoming the same. Anyone else notice dead zones that never used to be?

10 months ago

WitchesNewbie

asked in Coverage & Network

poor network when walking

I've only had this network for a week & on two separate occasions from different phone numbers, the quality of the call breaks up when I'm walking. I can hear the speaker but they state call line breaks up & they can't hear me. Once I stand still, everything is fine.

10 months ago

David WoodCivilian

asked in Coverage & Network

SIGNAL PROBLEMS

I have had an ID sim card for a number of years and have never had a problem. Recently I had to switch to a new phone and now I cannot get a signal when at home. I know for a fact there is no problem with coverage as two other family members who also have ID sim cards are not experiencing and problems. When I go out the signal comes and goes and its pot luck as to whether or not I can make a call or not. I am pulling my hair out and I am thinking of leaving ID as I am losing business. Could it be that the sim card has become ineffective?

10 months ago

Philip LawtonCivilian

asked in Coverage & Network

sms failed to send message, but was actually sent duplicated

Hi. I have a weird issue with SMS sending. When I send an sms, I will sometimes get a response as saying that the message ‘failed to send’. However the recipient however will receive the message three times. This doesn’t happen every time, and seems to happen only to specific recipients. I have tried delete the contact from contacts and recreating them, but the same happens. Any ideas? Many thanks.

11 months ago

McshellNewbie

asked in Coverage & Network

Getting help with poor coverage

Hi, how do I speak to someone or make a complaint about the poor coverage for both calls and Internet?

11 months ago

Norman ScholfieldCivilian

asked in Coverage & Network

Wifi calling Samsung J6+ 2018

My phone is a galaxy J6+ model 10F/DS which I purchased in early 2018. Does the network support this phone version for WiFi calling?Thanks

11 months ago

rossmaleNewbie

asked in Coverage & Network

poco f3 5G

Hi everyone,Been with Id a few years now,seen the email regarding 5g and checked my area to find that I could get it.I've invested in a Poco F3 5G handset and it seems as though it's not a supported 5G handset, I didn't even realise it would be an issue.I've read other people that are still able to receive 5G on non supported handsets but mine doesn't.Do I need a new SIM, do I need a new plan?My phone is fully updated and still no joy. Rather than change phones I'd be tempted to change networks if i can't resolve it.Ross 🤟

8 months ago

Eleanor987Newbie

asked in Coverage & Network

Messages not sending

Messages to one number are not sending - I have a rotating circle against the messages. I can receive from this number, and can send and receive to/from other numbers. This number is not blocked by myself or by the other number.

11 months ago

KatTagg SaraNewbie

asked in Coverage & Network

no service on my phone

I have tried resetting my phone and taking the sim out. Phone not working

11 months ago

Bob OwenNewbie

asked in Coverage & Network

Video occasionally stops but audio continues streaming from Amazon Prime or Netflix via Fire Stick

Anyone experienced video stopping but audio continues while streaming from Amzon Prime or Netflix? I don’t use casting or mirroring but hotspot to the firesttick. Signal level and quality at the firestick are both very good with data rates of roughly 100 Mbps on 2.4 ghz and 240 Mbps on 5 ghz Also Netflix comes up with “Am I using a proxy or VPN or unblicker because I don’t appear to be in the UK”. I am on Unlimited 5G in Stevenage. and not using any of the above to my knowledge. Simply turning firestick off and on again resolves problem. in about a minute or two. I have tried Amazon many times and they suggest turning of the firestick screen saver or sending me a new firestick, on the third firestick now. Are there any unpublished speed restrictons or daily data limits? I rarely use more than 5GB per day. Everything else with iD Mobile is 10 out of 10, barring the recent logging in problem.

11 months ago

Susan ThorntonRookie

asked in Coverage & Network

signal problems

Hi I have had no signal today is there an issue.I live in Chipperfield, Hertfordshire Hope you can helpSusan

11 months ago

tomuk30Newbie

asked in Coverage & Network

4g to 5g

the top offer from Carphone warehouse once added to basket states 4g sim offer but I assume it will be 5g no mention of the extra 8gb .Anyone taken this offer? id mobile cant help as its not there offer. Carphone the same as the person I spoke to couldn’t help.

11 months ago

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