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intermittent calls and data outages

  • January 26, 2025
  • 1 reply
  • 34 views

Steve Oswick
New
 Contributor

In the last few weeks my data connection has been very hit and miss. Constantly dropping in and out.

The last week has been worse, even before the storms and now when making or receiving calls the person at the other end only gets every other word!

 

I know I live fairly remotely but it's fast becoming an issue as I use my phone for work purposes too.

 

By the looks of it others have been having similar issues and their queries on any compensation have been avoided in I.Ds replies.

 

Not great I.D

1 reply

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8003 replies
  • January 29, 2025

Hi ​@Steve Oswick,

Welcome to the Community!

Sorry to hear that you are still having issues.

Firstly I would advise checking the network coverage and network status in the area.

The link below will assist you further.

If you don’t see any coverage issues it may be worth testing the SIM in another handset.

 

Kash