Hey there ​@Harrison12345, we’re very sorry to hear that. When you go into phone settings, is your phone number showing correctly?

Have you also tried restarting your phone this morning?

Thanks,

Tyler

HI Tyler,

Yes my phone number is showing correctly and yes I have restarted my phone twice this morning both times leaving it for 10 mins to turn back on.

When I turn Flight mode on and off it says searching for a network but doesn't find one.

Sorry to hear that ​@Harrison12345. Have you tried resetting network settings? (I can explain how to do so if needed)

Thanks,

Tyler

Hi Tyler

I have read into that only a little, it appears if i reset network settings i will loose all my saved WIFI passwords, is this correct?

Yes can you explain how to do so please.

Hey there ​@Harrison12345, that’s correct, sorry about that!

For iPhone:

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

Thanks,

Tyler

Thank you Tyler, I will try this later when I am home from work and let you know if this works.

Hey ​@Harrison12345, no problem at all, let us know how that goes and hopefully it’ll work!

Thanks,

Tyler

That’s correct—you will lose all your saved Wi-Fi passwords. However, there’s little choice. You could try replacing the SIM card first, but if that doesn’t resolve the issue, a network reset will be necessary.