Iphone 13 Pro suddenly has no signal and hotspot has been disactivated | iD Mobile Community
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Question

Iphone 13 Pro suddenly has no signal and hotspot has been disactivated

  • July 7, 2025
  • 8 replies
  • 43 views

Hi all,

Hope you can help!

 

Woke up this morning and my phone has no signal I can only use WIFI calling. The coverage Checker says my area is not affected. 

I have tried what the Live bot said: move a mile away, put phone in flight mode and turn phone off and back on but this doesn't work.

 

Also Hotspot has randomly been disactivated and now says ‘set up personal hotspot, to enable personal hotspot on this account contact ID’

It worked fine yesterday, I have no outstanding Bills, and I have plenty data left.

I cant find away to actually contact ID to help me.

 

Has this happened to anyone before or can anyone help please?

8 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 7, 2025

Hey there ​@Harrison12345, we’re very sorry to hear that. When you go into phone settings, is your phone number showing correctly?

 

Have you also tried restarting your phone this morning?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • July 7, 2025

HI Tyler,

 

Yes my phone number is showing correctly and yes I have restarted my phone twice this morning both times leaving it for 10 mins to turn back on.

When I turn Flight mode on and off it says searching for a network but doesn't find one.

 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 7, 2025

Sorry to hear that ​@Harrison12345. Have you tried resetting network settings? (I can explain how to do so if needed)

 

Thanks,

Tyler


  • Author
  • New Contributor
  • July 7, 2025

Hi Tyler

I have read into that only a little, it appears if i reset network settings i will loose all my saved WIFI passwords, is this correct?

Yes can you explain how to do so please.

 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 7, 2025

Hey there ​@Harrison12345, that’s correct, sorry about that!

 

For iPhone:

 

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

 

Thanks,

Tyler


  • Author
  • New Contributor
  • July 7, 2025

Thank you Tyler, I will try this later when I am home from work and let you know if this works.


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • July 7, 2025

Hey ​@Harrison12345, no problem at all, let us know how that goes and hopefully it’ll work!

 

Thanks,

Tyler


WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • July 7, 2025

if i reset network settings i will loose all my saved WIFI passwords, is this correct?

That’s correct—you will lose all your saved Wi-Fi passwords. However, there’s little choice. You could try replacing the SIM card first, but if that doesn’t resolve the issue, a network reset will be necessary.