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iphone 15 pro slow or no data

  • October 21, 2024
  • 1 reply
  • 34 views

Recently got a new iPhone 15 pro on ID mobile. When using the data outwith wifi it is slow or non existent. It can take minutes or sometimes not load at all despite having a full 4g or 5g signal. 

1 reply

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3801 replies
  • October 23, 2024

Hey there @graelaw, thank you for reaching out.

 

we're very sorry to hear you're having issues with coverage.

 

Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.

 

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

 

Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.

 

https://www.three.co.uk/support/network_and_coverage/network_support

 

Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please do let us know or contact us via our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Have you also tried some of the troubleshooting methods below?

 

https://community.idmobile.co.uk/troubleshooting-177

 

Please also try restarting your phone, and resetting network settings.

 

Thanks,

Tyler