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Iphone + ID Sim stopped making/receiving calls but data and SMS works.

  • 28 September 2024
  • 3 replies
  • 357 views

Mcddrums
New
 Contributor

I’ve been on ID mobile since January this year (8 months). All had been fine, using my iPhone 12pro.

I can send and receive SMS messages, Data works but I CANNOT make or receive calls.

Service in the area is fine. 

Turning off and on iMessage makes no difference. 

I’ve turned off and on the phone, reset network settings. No difference. 

I have put the sim into another iPhone and the SIM does not work.

I have put the SIM into my Partners android device and the sim DOES works fine. 

What on earth is happening? Can you (Customer service) please resolve this. 

Best answer by Decembersangel72

Hi @Mcddrums 👋🏻

Your phone is on the iD Mobile Approved Handset list so should work.
VoLTE needs to be provisioned and enabled on individual phones for it to connect.
Is this any help…… https://www.helpforsmartphone.com/public/en/apple/iphone-12-pro/ios-14/guides/86/Set-up-Voice-over-LTE-Calling-VoLTE-Apple-iPhone-12-Pro

x

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3 replies

Decembersangel72
Silver Contributor
  • Silver Contributor
  • 145 replies
  • Answer
  • September 28, 2024

Hi @Mcddrums 👋🏻

Your phone is on the iD Mobile Approved Handset list so should work.
VoLTE needs to be provisioned and enabled on individual phones for it to connect.
Is this any help…… https://www.helpforsmartphone.com/public/en/apple/iphone-12-pro/ios-14/guides/86/Set-up-Voice-over-LTE-Calling-VoLTE-Apple-iPhone-12-Pro

x


Mcddrums
New
 Contributor
  • Author
  • New
 Contributor
  • 4 replies
  • September 28, 2024

@Decembersangel72  Actually I FIXED this problem. 

Settings > Phone > My number 

I noticed that my number was suddenly not listed. Enter your phone number and this will fix the issue!

ID Mobile customer service useless!


Decembersangel72
Silver Contributor

Phew! Glad you have it sorted now! x