Is it me or is ID really crap in the last week?

Hey there ​@ashep99, we’re very sorry to hear this. As of right now, there is no nationwide outage for calls, texts or data. However, every issue is different, so there could be work going on in your area, or a completely different issue at hand for yourself.

What’s your full postcode and what phone do you have please?

Secondly, how long have you had issues, and is it only calls affected?

Thanks,

Tyler

SM6 xxx

If you look at 3 network, which ID uses then they are having a problem with calls and text. So what is the issue with their network?

Hey there ​@ashep99, please confirm the full postcode?

Thanks,

Tyler

SM6 8SH

Hey there ​@ashep99, we're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

We hope to have things fixed as soon as possible and will add any updates here.

https://www.three.co.uk/support/network-and-coverage/coverage?location=dh44ar&tab=2#tabs-c2d0d12ce8-item-2988999184-tab

When did you begin to have issues and is it only calls that are affected please?

Thanks,

Tyler

I have been struggling since the major three outage a few days back. Perfect timing on there part as I am stuck, ill at home whilst a family member i care for cant contact me or her drs or the hospital. I've had to organise it with a friend driving about for me like its the 90s 

I will walk away happly from my contract and keep the phone as compenstation if this is not fixed and looked at as a serious matter.

 If this is not sorted and it causes more stress and confusion for my ill nana I dont know what ill do.

Ne34 south shields, service will not connect  samsung s25 ultra

I can stand next to the 5g mast near my home and it struggles to connect this is wild.

​@Tyler Yes, I already used that website to know there was an issue with 3 🤣. What I would like to know from you is WHAT is the issue and when will service be resumed.

I need you to add value to this not tell me about the service outage that I already knew about.

I have been experiencing issues for a week.

Hey there ​@Michael-b, sorry to hear this. Unfortunately, due to the work on-going in the area, this is likely affecting your signal currently. Due to what you’ve mentioned however, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Thanks,

Tyler

Hey there ​@ashep99, we would need to raise further to our technical team to see if they can advise on an ETA for the on-going work, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Thanks,

Tyler