Hi,

I’ve sorted it now thanks. Had to re-put my original number in the message app as it was still showing the number that came with the SIM card.

seems to be working fine now 🥳

cheers  
 

Hi ​@Timmy Pettican 

Glad to hear, let us know if you need anything else.

Tom

I have received an eSim from ID Mobile and have completed the installation but now cannot send text messages but WhatsApp is working fine?

Hi ​@sbbaggies 

Thank you for getting in touch with us. I understand that you’ve successfully installed your ID Mobile eSIM, however you’re currently unable to send text messages, while WhatsApp is working correctly. This usually indicates that mobile data is active, but SMS services may not yet be fully provisioned.

Please try restarting your phone first, as this often completes the activation process. After restarting, check that the eSIM is set as your default line for messages and that airplane mode is turned off.

If the issue continues, please let us know:

The make and model of your phone

Whether you are able to receive text messages

Any error message you see when trying to send a text.

Thank you,

Zandile 

No nothing works on iPhone now. Tried adjusting settings but now passcode and FaceID not recognised so cannot use at all and cannot use anything on computer that requires 2-factor ID

Had to do factory reset to try to get anything working but now eSim doesn’t work as states already used

You can’t reuse an eSIM QR code. However, performing a factory reset shouldn’t delete an existing eSIM.

No eSIM doesn’t work and iD Mobile are refusing to cancel and send a new eSIM by email

1. You should have started your own thread instead of jumping in on someone else’s. When you do this, they get emails and notifications informing them that there is a new reply to their thread which can be annoying.
2. To install an eSIM, your phone must have a working internet connection. Without it, the eSIM won’t activate. Even with internet access, the process can take about five minutes before the eSIM activates and a signal is received.
3. Did support ask you to provide proof of identity? They won’t issue a replacement without any.

Hi ​@sbbaggies 

Thank you for letting us know.

Can you tell us the error message you are getting when trying to install the eSIM?

Michael Z

Phone calls and texts did not work after installing the original eSIM leaving my phone unusable. This also precluded me being able to use any 2-factor sites on my computer. I spent 2 hours with an Apple engineer with him trying to resolve without success even after a factory reset. Yesterday I got quite stroppy with your chat system and finally received a QR code for a new eSIM via email which worked first time. I am now spending hours reinstalling apps that were deleted following factory reset. 😫

Hi ​@sbbaggies 

We are so sorry to hear of what has happened but are glad to hear that the issue has been resolved. If you need any further assistance or have any questions, please do not hesitate to reach out.

Regards,

Gemma M

The iD Mobile Social Media Team

Not resolved yet as still reinstalling apps and outgoing SMS Texts still don’t work

Hi ​@sbbaggies 

Thank you for letting me know.

Could you please check if the number linked to your phone is your own number and not the iD Mobile temporary number? You can do this by following the steps below:

I would kindly ask you to check the following:

Update your phone number

Go to Settings > Phone > My Number

Enter your correct number, using +44 instead of the first 0

Check iMessage settings

Go to Settings > Messages

Make sure iMessage is turned on

Tap Send & Receive and confirm that your correct number is selected

-Michael