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Issue with not recieving non iphone messages

  • August 15, 2025
  • 3 replies
  • 61 views

Timmy Pettican
New Contributor

“I ported my number to your network, but my SIM is still provisioned with the temporary number. This is causing SMS/MMS to fail.

Please refresh my SIM profile and push the correct MSISDN to the network so my iPhone registers the right number.?

Best answer by Tom

Hi ​@Timmy Pettican 

 

Was your SIM card in your iPhone before the transfer happened?

 

It’ll be worth trying the steps in the following;

 

 

Tom

3 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • August 15, 2025

Hi ​@Timmy Pettican 

 

Was your SIM card in your iPhone before the transfer happened?

 

It’ll be worth trying the steps in the following;

 

 

Tom


Timmy Pettican
New Contributor
  • Author
  • New Contributor
  • August 15, 2025

Hi,

I’ve sorted it now thanks. Had to re-put my original number in the message app as it was still showing the number that came with the SIM card.

seems to be working fine now 🥳

cheers  
 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • August 15, 2025

Hi ​@Timmy Pettican 

 

Glad to hear, let us know if you need anything else.

 

Tom