Hi ​@sbbaggies 

Thank you for letting us know.

Can you tell us the error message you are getting when trying to install the eSIM?

Michael Z

Phone calls and texts did not work after installing the original eSIM leaving my phone unusable. This also precluded me being able to use any 2-factor sites on my computer. I spent 2 hours with an Apple engineer with him trying to resolve without success even after a factory reset. Yesterday I got quite stroppy with your chat system and finally received a QR code for a new eSIM via email which worked first time. I am now spending hours reinstalling apps that were deleted following factory reset. 😫

Hi ​@sbbaggies 

We are so sorry to hear of what has happened but are glad to hear that the issue has been resolved. If you need any further assistance or have any questions, please do not hesitate to reach out.

Regards,

Gemma M

The iD Mobile Social Media Team

Not resolved yet as still reinstalling apps and outgoing SMS Texts still don’t work

Hi ​@sbbaggies 

Thank you for letting me know.

Could you please check if the number linked to your phone is your own number and not the iD Mobile temporary number? You can do this by following the steps below:

I would kindly ask you to check the following:

Update your phone number

Go to Settings > Phone > My Number

Enter your correct number, using +44 instead of the first 0

Check iMessage settings

Go to Settings > Messages

Make sure iMessage is turned on

Tap Send & Receive and confirm that your correct number is selected

-Michael