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Issue with not recieving non iphone messages

Forum|Forum|1 year ago
August 15, 2025
15 replies
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“I ported my number to your network, but my SIM is still provisioned with the temporary number. This is causing SMS/MMS to fail.

Please refresh my SIM profile and push the correct MSISDN to the network so my iPhone registers the right number.?

Best answer by Tom

Hi @Timmy Pettican

Was your SIM card in your iPhone before the transfer happened?

It’ll be worth trying the steps in the following;

Tom

TomAnswer

iD Mobile Employee

Hi @Timmy Pettican

Was your SIM card in your iPhone before the transfer happened?

It’ll be worth trying the steps in the following;

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Timmy PetticanAuthor

New Contributor

Hi,

I’ve sorted it now thanks. Had to re-put my original number in the message app as it was still showing the number that came with the SIM card.

seems to be working fine now 🥳

cheers

Tom

iD Mobile Employee

Hi @Timmy Pettican

Glad to hear, let us know if you need anything else.

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

sbbaggies

Active Contributor

I have received an eSim from ID Mobile and have completed the installation but now cannot send text messages but WhatsApp is working fine?

Z

Zandile M

iD Mobile Employee

Hi @sbbaggies

Thank you for getting in touch with us. I understand that you’ve successfully installed your ID Mobile eSIM, however you’re currently unable to send text messages, while WhatsApp is working correctly. This usually indicates that mobile data is active, but SMS services may not yet be fully provisioned.

Please try restarting your phone first, as this often completes the activation process. After restarting, check that the eSIM is set as your default line for messages and that airplane mode is turned off.

If the issue continues, please let us know:

The make and model of your phone

Whether you are able to receive text messages

Any error message you see when trying to send a text.

Thank you,

Zandile

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

sbbaggies

Active Contributor

No nothing works on iPhone now. Tried adjusting settings but now passcode and FaceID not recognised so cannot use at all and cannot use anything on computer that requires 2-factor ID

S

sbbaggies

Active Contributor

Had to do factory reset to try to get anything working but now eSim doesn’t work as states already used

WelshPaul

Platinum  Contributor

You can’t reuse an eSIM QR code. However, performing a factory reset shouldn’t delete an existing eSIM.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

sbbaggies

Active Contributor

No eSIM doesn’t work and iD Mobile are refusing to cancel and send a new eSIM by email

WelshPaul

Platinum  Contributor

You should have started your own thread instead of jumping in on someone else’s. When you do this, they get emails and notifications informing them that there is a new reply to their thread which can be annoying.
To install an eSIM, your phone must have a working internet connection. Without it, the eSIM won’t activate. Even with internet access, the process can take about five minutes before the eSIM activates and a signal is received.
Did support ask you to provide proof of identity? They won’t issue a replacement without any.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.