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Question

issue with phone or service?

M
New
 Contributor

Hi, I've had this contract for nearly a year and have been having quite a few issues - mostly with calls failing, not coming through as well as data not working/being very slow despite full bars and 5G. 

I had a Samsung Galaxy on 3 previously and had no major issues, however since switching to ID it seems every other week is up and down. I now have a Google Pixel 8pro so shouldn't have thought it would be an issue with the phone - and Watford is usually good for service so not sure what the issue is. 

With a year still left I am really considering just trying to switch to a different sim supplier and sacrifice what I would have saved switching to ID

    6 replies

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3801 replies
    • March 31, 2025

    Hey there ​@mattarcher2001, we’re sorry to hear you’ve had these issues with us.

     

    What’s the full postcode you’re having issues in please?

     

    Have you tried resetting network settings?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    New
 Contributor
    • mattarcher2001
    • Author
    • New
 Contributor
    • 3 replies
    • April 3, 2025

    It's WD25. I have checked and this is what it says so definitely shouldn't be an issue…

    I have reset the network multiple times, reset phone, and taken SIM out etc but still get the same issues coming back again

     

    M
    New
 Contributor
    • mattarcher2001
    • Author
    • New
 Contributor
    • 3 replies
    • April 3, 2025

    That's the 5G map by the way ^^

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8225 replies
    • April 4, 2025

    Hi ​@mattarcher2001 

     

    That map looks quite patchy, it may be worth switching to 4G instead of 5G.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    New
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    • mattarcher2001
    • Author
    • New
 Contributor
    • 3 replies
    • April 4, 2025

    Does show that 5G coverage is all around when outside though... However does not give any reason as to why I can not make or receive phone calls? 

    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 3801 replies
    • April 4, 2025

    Hey ​@mattarcher2001, is the issue only with phone calls just to confirm?

     

    Are texts and data working fine?

     

    Is it every phone call that fails?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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