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**Issues**

  • November 5, 2024
  • 4 replies
  • 56 views

I am having ongoing issues with signal, wifi calling, messages from callers getting invalid number messages and numbers coming up on their phones as a completely different name to me.

Can someone advise urgently (as i use this number for my business calls) how this can be rectified. I had put this issue down to signal in my area, but it is the same wherever i go, when connected to wifi, and generally anywhere.

 

Very disappointed so far

 

URGENT RESPONSE REQUIRED

4 replies

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8175 replies
  • November 5, 2024

Hi @Chris15Rugby,

Welcome to the Community!

It sounds like we may need to get this escalated.

Please can you contact our Live Chat Team and they will be happy to assist you further.

 

Kash


  • Author
  • New
 Contributor
  • 2 replies
  • November 5, 2024

I don’t have a live chat function, I don’t seem to have this available. I have tried to find it and you don’t have a number to call. 
 

terrible customer service options


  • Author
  • New
 Contributor
  • 2 replies
  • November 6, 2024

Can someone help or not?


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • November 6, 2024

Hi @Chris15Rugby 

 

Our live chat can be found below;

 

https://www.idmobile.co.uk/live-chat

 

Tom