Morning,
I used a PAC code to switch my number onto ID. I got the text to say that I had been switched but I don't have any signal, I can only make emergency calls. I have been in Bristol and Manchester over this period so I'm assuming that it can't be a coverage issue.
I've turned my phone on and off many times and reset mobile network settings. No success though... I was wondering if anyone had any other ideas?
Many thanks,
Guy
Best answer by andewhite
Probably best to contact iD customer support about your switching issues, using their online Live Chat service,
The advisors work until 8pm on weekdays (6pm at weekends) - the iD chat-bot works 24/7.
Tell the chat-bot you want to “talk to a person”.
Also, might be worthwhile double-checking your mobile number is present in the phone settings, on the phone with iD SIM.
+26Does your old provider’s SIM card still work,
Did your iD SIM work before your number switched?
What was your switching date?
I'm not sure if my old SIM works anymore but it definitely says that I no longer have an active plan with them on the app.
I believe that my ID SIM card worked prior to switch but I was on WiFi so I can't be certain.
My switching date was yesterday.
Thank you
+26Probably best to contact iD customer support about your switching issues, using their online Live Chat service,
The advisors work until 8pm on weekdays (6pm at weekends) - the iD chat-bot works 24/7.
Tell the chat-bot you want to “talk to a person”.
Also, might be worthwhile double-checking your mobile number is present in the phone settings, on the phone with iD SIM.
+24Hey there
If you require further assistance, please do let us know.
Thanks,
Tyler
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