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Losing signal but showing as connected

  • June 25, 2025
  • 6 replies
  • 131 views

I’m in Glasgow and this morning I noticed that my usual 5G signal was running at HSPDA. I wasn’t getting any data so I’ve put the device in and out of flight mode. Turned the e-sim off and back on and reset the phone with no success. My phone is showing 4 bars but Emergency Calls Only. When I reconnect it shows 5G but no internet then it will eventually go back to Emergency Calls Only. I’ve only just moved to ID mobile, not a great start!

Best answer by Matthew T

Morning ​@steve4bs, ​@JackPat,

We’re currently experiencing a technical issue that means some customers may be unable to make or receive calls. Please refer to the link below for the latest updates:

Thanks.

6 replies

  • New Contributor
  • June 25, 2025

I'm in Clydebank and also have zero signal this morning.  Status checker showing no issues for this area 🤔


  • Author
  • New Contributor
  • June 25, 2025

Down detector is showing a host of complaints of outage on the three network so looks like their status checker may be behind the actual status of what’s going on.


  • New Contributor
  • June 25, 2025

Down detector is showing a host of complaints of outage on the three network so looks like their status checker may be behind the actual status of what’s going on.

Thank you 😊 


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • June 25, 2025

Morning ​@steve4bs, ​@JackPat,

We’re currently experiencing a technical issue that means some customers may be unable to make or receive calls. Please refer to the link below for the latest updates:

Thanks.


  • Author
  • New Contributor
  • June 25, 2025

Seems to be back up and running now. Thanks.


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • June 25, 2025

Glad things are working for you again ​@steve4bs. Thanks!