Hello, I have recently had no coverage to make calls or use mobile data at my home address, specifically from 17 - 25 June 2025 and 8 - 22 July 2025. This seems to have been due to an issue in my local area, with neighbours using Three reporting the same issue and the Three coverage checker confirming an issue in my area. Coverage has now been restored but if it happens again I would like the option of ending my contract early (I currently have a year left). How do I attempt to exercise this right? On live chat? There is no phone number to get through to id mobile

Yes, use the online Live Chat to contact iD customer support about your iD contract, @Nick McDonagh.The iD advisers work until 8pm on weekdays - the iD chat-bot works 24/7.

Hi there @Nick McDonagh, we hope that @andewhiteand our live-chat wereable to help.Please let us know if any further questions.Thanks,Tyler

Loss of coverage in local area | iD Mobile Community

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