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Loss of Network?


Would someone please help me, over a week ago now my phone was cut off, I live inside the shaded area of the map I’ve got 4G but still have no network. I am 85, live alone and am severely disabled I go to hospital every other day for treatment at Skegness from Woodhall Spa my phone works fine at Skegness but not at home so I have no contact with anyone I’m worrying myself sick, I was cut off whilst in hospital so I have no access in an emergency. I pay by direct debit, my number is Basil Kelly on [REDACTED] - Please no messages to phone or calls no network at home, available on email - [REDACTED]  thank you.    

Best answer by Tom

Hi @Basil Kelly 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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4 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8369 replies
  • Answer
  • May 17, 2024

Hi @Basil Kelly 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom


  • New
 Contributor
  • 3 replies
  • September 28, 2024

Myself an my Daughter are having issues with no data 4G


Geluk
Silver Contributor
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  • Silver Contributor
  • 462 replies
  • September 28, 2024
Kelnew.g wrote:

Myself an my Daughter are having issues with no data 4G

Don’t jump on someone else’s post; START YOUR OWN.


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4127 replies
  • October 3, 2024

Hey there @Kelnew.g, are calls and texts working okay?

 

Is it only data and is it an issue in one area, or multiple areas?

 

Thanks,

Tyler