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low signal


Hi,

 

Im in Cotgrave and the signal is virtually inexistent unless im on wifi, i was wondering if there is any way to improve signal. I have a pixel 8. Had no problem in other areas but never much of 5G. 

 

 

 

Thank you 

5 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • October 5, 2024

Hi @ricmg78 

 

I’m sorry to hear this, please could you provide the postcode(s) where you’re having issues?

 

Tom


  • Author
  • New
 Contributor
  • 3 replies
  • October 5, 2024

Hi,

Yes NG12 3SJ, area us supposed to have excellent 4G cover, no 5G (?) but 4G is non existent either. See screenshot 

 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • October 9, 2024

Hi @ricmg78 

 

Taking a look the area does have 4G however there are some patchy spots which could affect this.

 

How long have you had these issues?

 

No 4G is displayed in your screenshot due to being connected to Wi-Fi.

 

Tom


  • Author
  • New
 Contributor
  • 3 replies
  • October 9, 2024

Hi Tom,

Thank you for your answer. The issue has been going on for over a month and a half now, before it was slightly better but i never really got full 4G, if i go to Nottingham i get some better reception, sometimes 5G but not great.

 

 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • October 10, 2024

Hi @ricmg78 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom