Manchester city centre coverage

Hey there @Mark Leeming, welcome to Community!

We're very sorry to hear you're having issues with coverage.

Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.

https://www.three.co.uk/support/network_and_coverage/network_support

Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please do let us know.

Thanks,

Tyler

Hi Tyler,

thanks for replying, I’ve tried all of the above and should certainly be getting better coverage. I spoke with someone in the live chat on Wednesday and was told it is due to ‘network congestion- although there was no indication of this on any of the coverage or system checkers, apparently it indicated this on some internal system. I was told it would be resolved by Thursday but it still hasn’t improved unfortunately. I think the only way to resolve this will be to change networks. 
 

Thanks,

mark