Hello.
I live in a small town on the west coast of Cumbria and haven’t been able to get any mobile data whatsoever for at least the last couple of weeks and I think text messages aren’t working either.
My guess is that the 3G signals have been disabled and that the 4G replacement signals haven’t been configured properly yet. As in the the Three network is broadcasting a 4G signal (hence the availability maps say that I should be able to connect via 4G) but the iD Network’s piggybacking system hasn’t been properly configured to make use of it yet.
I’ve gone through all of the instructions on the “3G is being switched off...” pages and followed them properly, and have checked that my phone is compatible with both 4G and 5G (it’s a Sony Xperia 1 II), so this looks like it’s a supply side issue.
If so how long will it be before you’ve got this problem sorted out, and if it’s not a supply side problem what further instructions can you give me to get connected? Also how do I claim a refund from you for the time you haven’t been supplying me with a service that I’ve paid for?
Many thanks,
Jamie
