Hi @Steph Stephens 

Sorry to hear this, please could you let us know the postcode(s) where you’re having these issues?

Do you have these issues everywhere or just some areas?

Tom

My data is not working. Checked local connections and it is apparently excellent 

Is there a way to reset the data settings?

Hi @thasee25,

Welcome to the Community!

Is this a sudden change?

I would advise checking the coverage and network status at the link below:

https://www.idmobile.co.uk/help-and-advice/coverage

You should be able to reset your network settings via your settings.

Kash

Phone has suddenly lost a Data signal, No bars showing, However my daughter’s phone showing 2 bars on the same ID Mobile contract 

Hi ​@Andre Sowik,

Welcome to the Community!

It sounds like it may be a faulty handset, please can you swap SIM’s and check if you have the same result with your SIM in her handset?

Kash

Hi

My data isn't working when I make a phone call. I have done all trouble Shooting. 

It's not my handset as I have tried other sim in the phone. How can this be fixed as I m paying money and not getting the full service!

Hi ​@smkhan,

Welcome to the Community!

Does the data not load at all?

Does your coverage change when you try and use data when on a call?

Kash

It doesn't work when on call only 

Hi ​@smkhan,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

First my incoming and outgoing call were not working. After replacing the sim and updating my iPhones softwhere. Calls are working but internet stopped working :/

any solution?

Have full coverage but no mobile data Wjy?

Hey there ​@Shamoon, sorry to hear that. Are you still having these issues with data only now?

Thanks,

Tyler

Hey there ​@robbo257, sorry to hear that.

What phone do you have and what’s your full postcode please?

Thanks,

Tyler

Please help calls and txts work hut no mobile data just renewed the contract yesterday tried in another handset and its the same tried most trouble shooting but out of ideas

​Hi ​@HUNTER0620 ​, welcome to the community! 👋

Sorry to hear you have had trouble with this. Please can you try following this article:

I can't use my mobile data (4G/5G) on my SIM. What should I do? | iD Mobile Community

Please let us know how you get on, or if we can do anything else 🙂

​

Tried all this it is the same on another phone calls and texts work but not data. A bit concerning as this is my daughter's phone and I need the data for her tracker. She was out yesterday and calls also stopped working so was unable to contact her and vice versa. Poor service.

Managed to link up to chat and they are sending a new sim card but seems all is jot affected data, messages and calls. 

Regards 

Kelly 

OK ​@HUNTER0620  see how you get on with a replacement SIM. If that doesn’t help, please come back to us here and we can take a look at things further for you.