Solved

Mobile data not working and 1 bar signal

  • 9 February 2021
  • 9 replies
  • 138 views
J
Rank

Hi I joined Id mobile over a week ago. The past 2 days I’ve had one bar signal strength and mobile data is not working. Text messages are also failing to send. Phone calls seem okay at the moment. Unless I am on wifi I have no internet. Any help please?

icon

Best answer by Michelle 12 February 2021, 12:36

Hello @Jon1984 

 

We are sorry to hear that you are experiencing issues with your service. 

Please could you confirm your postcode and we’ll check the masts within your area?

 

Thanks

 

Michelle 

iD Mobile 

View original

9 replies

Michelle
Rank
Userlevel 5
Badge +8

Hello @Jon1984 

 

We are sorry to hear that you are experiencing issues with your service. 

Please could you confirm your postcode and we’ll check the masts within your area?

 

Thanks

 

Michelle 

iD Mobile 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank

OL8

Michelle
Rank
Userlevel 5
Badge +8

Hi @Jon1984 

 

Please can you confirm the full postcode?

 

Thanks

 

Michelle 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank

Apologies. OL83PW 

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Jon1984 

There has been some planned work that started around 07/02/21 in your area which may have caused signal issues. Are you still having issues now?

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
G
Rank

Wa14 2ad

i have also exhausted the other recommended actions to regain Mobile Data

Michelle
Rank
Userlevel 5
Badge +8

Hello @GavinY 

 

I have checked your postal area and there is currently a long-term outage on the 3G service.

The nature of this problem means we need to work with another company, which makes solving it more complex. Rest assured we're pushing them to help us as soon as they can. 

 

Michelle 

iD Mobile 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Ambreen0293
Rank

I have the same problem I've tried requesting settings did not make a difference I'm paying for data I'm not using.. I work in various places I went town centre yesterday my internet would not work also was in ikea last week again didnt work.. 

Ryan
Rank
Userlevel 7
Badge +9

Hi @Ambreen0293,

I am sorry to hear about that. Do you mind sharing the postcode for some of those areas so we can check this out for you?

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.

Reply