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Mobile data not working and 1 bar signal

  • February 9, 2021
  • 9 replies
  • 546 views

Hi I joined Id mobile over a week ago. The past 2 days I’ve had one bar signal strength and mobile data is not working. Text messages are also failing to send. Phone calls seem okay at the moment. Unless I am on wifi I have no internet. Any help please?

Best answer by Michelle H

Hello @Jon1984 

 

We are sorry to hear that you are experiencing issues with your service. 

Please could you confirm your postcode and we’ll check the masts within your area?

 

Thanks

 

Michelle 

iD Mobile 

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9 replies

Michelle H
iD Mobile Employee
  • iD Mobile Employee
  • 1540 replies
  • Answer
  • February 12, 2021

Hello @Jon1984 

 

We are sorry to hear that you are experiencing issues with your service. 

Please could you confirm your postcode and we’ll check the masts within your area?

 

Thanks

 

Michelle 

iD Mobile 


  • Author
  • Community Member
  • 0 replies
  • February 12, 2021

OL8


Michelle H
iD Mobile Employee
  • iD Mobile Employee
  • 1540 replies
  • February 12, 2021

Hi @Jon1984 

 

Please can you confirm the full postcode?

 

Thanks

 

Michelle 


  • Author
  • Community Member
  • 0 replies
  • February 12, 2021

Apologies. OL83PW 


Mohsin
iD Mobile Employee
  • iD Mobile Employee
  • 2173 replies
  • February 13, 2021

Hi @Jon1984 

There has been some planned work that started around 07/02/21 in your area which may have caused signal issues. Are you still having issues now?

-Mohsin


  • Community Member
  • 0 replies
  • April 25, 2021

Wa14 2ad

i have also exhausted the other recommended actions to regain Mobile Data


Michelle H
iD Mobile Employee
  • iD Mobile Employee
  • 1540 replies
  • April 26, 2021

Hello @GavinY 

 

I have checked your postal area and there is currently a long-term outage on the 3G service.

The nature of this problem means we need to work with another company, which makes solving it more complex. Rest assured we're pushing them to help us as soon as they can. 

 

Michelle 

iD Mobile 


Ambreen0293
Community Member
  • Community Member
  • 0 replies
  • May 11, 2021

I have the same problem I've tried requesting settings did not make a difference I'm paying for data I'm not using.. I work in various places I went town centre yesterday my internet would not work also was in ikea last week again didnt work.. 


Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • May 13, 2021

Hi @Ambreen0293,

I am sorry to hear about that. Do you mind sharing the postcode for some of those areas so we can check this out for you?

Ryan