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Mr

  • January 15, 2025
  • 9 replies
  • 353 views

Sebastian Sidyk
New
 Contributor

Hello. Is no coverage from last few days on A414 between Hertford and Welwyn Garden City in Hertfordshire. Please don't ask me about post code. This is mobile phone so using it in all the country. I can't know every postcode when I'm driving.

Best answer by Kash

Hi ​@Sebastian Sidyk ,

We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.

We're sorry for any disruption this may cause and will add any further updates here.

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

What date has the issue been ongoing since?

 

Kash

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9 replies

Forum|alt.badge.img+17
  • iD Mobile Employee
  • 1888 replies
  • January 15, 2025

Hi ​@Sebastian Sidyk 

 

Thank you for getting in touch. 

We are very sorry to hear you are experiencing issues with the service.

 

I appreciate you have mentioned not to ask you about postcodes but could you please provide an example postcode just so we can run a check on that area? 

 

Thanks, 

 

Nat 


Sebastian Sidyk
New
 Contributor
  • Author
  • New
 Contributor
  • 1 reply
  • January 15, 2025

SG14 2LP 


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8003 replies
  • Answer
  • January 15, 2025

Hi ​@Sebastian Sidyk ,

We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.

We're sorry for any disruption this may cause and will add any further updates here.

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

What date has the issue been ongoing since?

 

Kash


When can found my puk


My sim locked and asking puk


  • Helpful
 Contributor
  • 56 replies
  • January 23, 2025

 


Puk


Daz_S
Gold Contributor
Forum|alt.badge.img+21
  • Gold Contributor
  • 1627 replies
  • January 24, 2025
Mohammed Ibrahim wrote:

My sim locked and asking puk

 

You need to request the PUK via their live chat

Their Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays.

You can access Live Chat here: www.idmobile.co.uk/live-chat.

(you’ll need to fill out certain fields and then type talk to person to bypass their automated chat bot - this is a typing based format)


Forum|alt.badge.img+17
  • iD Mobile Employee
  • 1888 replies
  • January 24, 2025

Hi ​@Mohammed Ibrahim 

 

Thanks for getting in touch. 

 

Please reach out to our Live Chat team here to request the PUK. 

If you require any further assistance, please do let us know. 

 

Thanks, 

 

Nat