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  • January 15, 2025
  • 9 replies
  • 358 views
Sebastian Sidyk
Active Contributor

Hello. Is no coverage from last few days on A414 between Hertford and Welwyn Garden City in Hertfordshire. Please don't ask me about post code. This is mobile phone so using it in all the country. I can't know every postcode when I'm driving.

Best answer by Kash M

Hi ​@Sebastian Sidyk ,

We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.

We're sorry for any disruption this may cause and will add any further updates here.

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

What date has the issue been ongoing since?

 

Kash

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    9 replies

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2297 replies
    • January 15, 2025

    Hi ​@Sebastian Sidyk 

     

    Thank you for getting in touch. 

    We are very sorry to hear you are experiencing issues with the service.

     

    I appreciate you have mentioned not to ask you about postcodes but could you please provide an example postcode just so we can run a check on that area? 

     

    Thanks, 

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    1 person likes this
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      Neil Peters
    Sebastian Sidyk
    Active Contributor
    • Sebastian Sidyk
    • Author
    • Active Contributor
    • 5 replies
    • January 15, 2025

    SG14 2LP 

    Kash M
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash M
    • iD Mobile Employee
    • 8193 replies
    • Answer
    • January 15, 2025

    Hi ​@Sebastian Sidyk ,

    We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.

    We're sorry for any disruption this may cause and will add any further updates here.

    https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

    What date has the issue been ongoing since?

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    New
 Contributor

    When can found my puk

    M
    New
 Contributor

    My sim locked and asking puk

    A
    Active Contributor
    • ashep99
    • Active Contributor
    • 59 replies
    • January 23, 2025

     

    M
    New
 Contributor

    Puk

    Daz_S
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • Daz_S
    • Platinum 
Contributor
    • 1627 replies
    • January 24, 2025
    Mohammed Ibrahim wrote:

    My sim locked and asking puk

     

    You need to request the PUK via their live chat

    Their Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays.

    You can access Live Chat here: www.idmobile.co.uk/live-chat.

    (you’ll need to fill out certain fields and then type talk to person to bypass their automated chat bot - this is a typing based format)

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2297 replies
    • January 24, 2025

    Hi ​@Mohammed Ibrahim 

     

    Thanks for getting in touch. 

     

    Please reach out to our Live Chat team here to request the PUK. 

    If you require any further assistance, please do let us know. 

     

    Thanks, 

     

    Nat 

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Daz_S
    1 person likes this
    • Daz_S
      Daz_S

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