Skip to main content
Solved

mr


Hi I eant to leave id when my contract finishes 

Best answer by WelshPaul

To cancel your plan, you can follow these steps ​@vehbster:

  1. Open the iD Mobile app or log-in to My Account Online.
  2. Tap Plan.
  3. Tap Leave iD.
  4. Tap Cancel my iD plan.

Alternatively, you can use the Live Chat service to cancel your plan. To do this:

  1. Go to the iD Mobile website and click on the Live Chat option.
  2. Type "To speak to someone" in the message box to connect directly to an advisor.

Please note that cancelling your Direct Debit will not cancel your plan, and it could impact your credit rating. If you have already cancelled your Direct Debit, you will need to set it up again before your next payment is due.

View original

4 replies

WelshPaul
Platinum 
Contributor
Forum|alt.badge.img+24
  • Platinum 
Contributor
  • 2972 replies
  • Answer
  • May 24, 2025

To cancel your plan, you can follow these steps ​@vehbster:

  1. Open the iD Mobile app or log-in to My Account Online.
  2. Tap Plan.
  3. Tap Leave iD.
  4. Tap Cancel my iD plan.

Alternatively, you can use the Live Chat service to cancel your plan. To do this:

  1. Go to the iD Mobile website and click on the Live Chat option.
  2. Type "To speak to someone" in the message box to connect directly to an advisor.

Please note that cancelling your Direct Debit will not cancel your plan, and it could impact your credit rating. If you have already cancelled your Direct Debit, you will need to set it up again before your next payment is due.


  • New
 Contributor
  • 1 reply
  • May 26, 2025

How do I active my roaming I am in Spain now 


Tyler
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 4126 replies
  • May 26, 2025

Hey there ​@Ramesh kumar, you’ll need to login to the iD Mobile app/website, go to features and enable roaming.

 

https://www.idmobile.co.uk/help-and-advice/roaming-advice

 

Thanks,

Tyler


Tyler
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 4126 replies
  • May 26, 2025

Hey there ​@vehbster, we hope the great help from ​@WelshPaul has been able to help.

 

Please let us know if any further questions.

 

Thanks,

Tyler