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mr poxon

  • April 21, 2025
  • 4 replies
  • 48 views

Hi i bought a contract phone on Id network from carphone warehouse yesterday, I have an o2 sim from my old phone, my question is that I want to keep my old number how do I do this please, 

Best answer by WelshPaul

Ask O2 for a PAC and give it to iD Mobile.

 

4 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • April 21, 2025

Ask O2 for a PAC and give it to iD Mobile.

 


  • Author
  • New Contributor
  • April 21, 2025

I have the number just not sure how to do it as can't talk to anyone on id 


WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • April 21, 2025

It tells you what to do in the above FAQ. Just fill out the form* below:

https://switching.idmobile.co.uk/

Alternatively, you can speak to a live chat agent for assistance.

Live Chat

Live chat agents work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

*Log out of your community account prior to clicking on the link above.


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • April 22, 2025

Hi ​@Lpoxon,

Welcome to the Community!

I hope that you managed to get this resolved.

If you require further assistance, please get back in touch.

 

Kash