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Mrs

  • December 12, 2024
  • 10 replies
  • 270 views
T
Active Contributor

I've just renewed my sim only contract going from a monthly rolling to 24 months. Same sim as before but now I keep getting no service? 

Best answer by Tom

Hi ​@TornadoJoe 

 

Sorry to hear this, it sounds like we may have sent another SIM just in case and it was activated, you should receive this within 3-5 working days via Royal Mail (or via DPD if this is an upgrade to a device plan).

 

If you need a replacement SIM before that, I’d recommend the below;

 

 

Tom

    10 replies

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • Answer
    • December 13, 2024

    Hi ​@TornadoJoe 

     

    Sorry to hear this, it sounds like we may have sent another SIM just in case and it was activated, you should receive this within 3-5 working days via Royal Mail (or via DPD if this is an upgrade to a device plan).

     

    If you need a replacement SIM before that, I’d recommend the below;

     

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Julia Hinton
    New Contributor
    • Julia Hinton
    • New Contributor
    • March 28, 2025

    Speak to someone 

    Julia Hinton
    New Contributor
    • Julia Hinton
    • New Contributor
    • March 28, 2025

    Speak to someone about pac code

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • March 28, 2025

    Hey there ​@Julia Hinton, how may we assist you with a PAC code today?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    New Contributor
    • Maria Witts
    • New Contributor
    • May 20, 2025

    Need help

    P
    New Contributor
    • Paul Scales
    • New Contributor
    • May 20, 2025

    How do I find my contract end date , I appear to have gone over it after change in my plan a while bit.

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • May 21, 2025

    Hey there ​@Maria Witts, I’ve responded to you via another post now.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • May 21, 2025

    Hey there ​@Paul Scales, if you login to the iD Mobile app/website, it should state when your contract started. If you then know you were on a 24-month plan for example, you can work out the contract end date from there.

     

    If you cannot find or work this out, of course we can take a look for you.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    1
    New Contributor
    • 123maysie
    • New Contributor
    • May 21, 2025

    Hi I have an id contract and free roaming I'm on holiday in Spain and can't make any phone calls

     

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • May 22, 2025

    Hey there ​@123maysie, sorry to hear that.

     

    Have you enabled roaming, both via your phone’s own settings, and also via the iD Mobile app/website?

     

    Have you tried restarting your phoen and resetting network settings?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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