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Question

my Internet

  • February 19, 2025
  • 1 reply
  • 26 views
Donnie McCallum
New
 Contributor

Why has my Internet stopped working and how do I restore it

    1 reply

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12039 replies
    • February 19, 2025

    Perhaps the mobile data setting in the phone with your iD SIM is turned OFF, ​@Donnie McCallum. 

    Forum member (non-iD)
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1854 replies
    • February 21, 2025

    Hi ​@Donnie McCallum 

     

    Thank you for reaching out to us here on the community. 

    We are sorry to hear you are experiencing an issue with the mobile data service. 

     

    Can you please confirm the make/model of your handset and if this problem is occurring in a specific area or all over?

     

    Thanks, 

     

    Nat 

    Reply.


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