Skip to main content

my phone keeps dropping calls

  • October 16, 2024
  • 5 replies
  • 343 views
L
New
 Contributor

My calls keep dropping out. I have also activated wifi calling in my settings but it doesn't change to this when I don't have coverage. My 4G and 5G connection is super slow when browsing or non existent when our and about

    5 replies

    Kash
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash
    • iD Mobile Employee
    • 8175 replies
    • October 21, 2024

    Hi @Louise-hynd,

    Welcome to the Community!

    I would advise checking the network coverage in the area along with the network status.

     

    However Wi-Fi calling should still work even with bad coverage in the area. Does Wi-Fi calling work fine on another handset?

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Paul Woods
    New
 Contributor
    • Paul Woods
    • New
 Contributor
    • 2 replies
    • October 27, 2024

    My wife and l are both on ID mobile and our calls keep cutting out. What can we do

    L
    New
 Contributor
    • Louise-hynd
    • Author
    • New
 Contributor
    • 1 reply
    • October 28, 2024

    I managed to get in touch with ID through chat and although my phone is set to automatically update. They asked me to manually check in settings and as large update was needed. All issues fixed now.

    N
    iD Mobile Employee
    Forum|alt.badge.img+20
    • Natalie W
    • iD Mobile Employee
    • 2066 replies
    • October 28, 2024

    Hi @Louise-hynd 

     

    Thank you for updating the thread and letting us know the issue has now been resolved. 

     

    @Paul Woods We are sorry to hear you are experiencing issues with calls. Can you please take a look at our support page here.

     

    Thanks, 

     

    Nat 

    T
    Active Contributor
    • tankman
    • Active Contributor
    • 16 replies
    • February 14, 2025
    Paul Woods wrote:

    My wife and l are both on ID mobile and our calls keep cutting out. What can we do

    Do what I'm going to do, change to another network provider.

     

    I moved to ID (3) from O2 because of the intermittant terrible call quality. I'm in Manchester. '3' shows as the 2nd best signal strength for my postal area behind Vodafone but so far it is worse than O2 with call drop outs occuring on most long phone calls I've made.

     

    I'm getting on average 3 bars, sometimes 1 bar in my lounge. I live 2 miles from the city centre..

    Reply.


    Terms & Conditions