Whenever I am making a call or sending a text to any number geographic or otherwise I am getting a message that my service does not allow access to this number. Neither can I send a message. My data services are working just fine.
have tried everything on help pages inc restarting the phone. My data plan and subscriptions are all up to date and ok ,, money is also there.
please help
+24Hey there
Thanks,
Tyler
+24Hey there
Thanks,
Tyler
+24Hey there
What phone do you have please?
Thanks,
Tyler
+24Thank you
Thanks,
Tyler
Hello,
yes tried that as well. No luck.
isn’t possible to tell all the things you want me to try, in one message please.
Hi
Has this always been the case or a problem that has recently started?
Please could you let us know which type of numbers are you calling?
Have you tried the SIM in a different handset?
Anika
Help,
only now got my hands on another handset. I tried putting my sim in another phone, still could not make the calls. I got the same message “your service does not allow access to this number”. I tried UK mobile, UK normal landlines and UK non geographic numbers (0800)
also tried putting another ID sim in my phone and that other sim was working all fine in my handset.
+24Hey there, if another iD Mobile SIM is working fine, then that may indicate a SIM fault, and we’d recommend getting a free replacement SIM card to try:
Thanks,
Tyler
Ok, got a new sim and inserted it. Still the problem is not resolved. What should I mark the above answer as?
are the people replying me from id mobile technical Team or random volunteers who are trying their sincere best to resolve my problem?
can you not just do a hard reset of services available to my account rather than making my me run from pillar to post please !
kind regards
Greetings,
what kind of customer service is this where only one message can practically be exchanged in 12-24 hours
+24Hi there
In terms of response times here, we’re a Community public forum, not a live-chat. Our response times will vary as we get back to all customers as soon as possible, however, there is no response time promised here. If you’re in need of urgent and instant responses, please message our live-chat:
https://www.idmobile.co.uk/live-chat
Thanks,
Tyler
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