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my sim doesnt seem to be working

C
Community Member
  • Cush
  • Community Member

I’m having difficulty accessing the internet so I put £40 into my account today and it doesn’t seem to be showing in my account plus I still have no network on internet 

Best answer by MZone

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Cush    

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

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    MZone
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    • MZone
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    • May 26, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Cush    

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 4697 replies
    • May 26, 2025

    Hey there ​@Cush, we’re sorry to hear that. We hope the advice from ​@MZone has helped and you’ve been able to contact our live-chat.

     

    Any further questions, please do let us know.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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