I’m having difficulty accessing the internet so I put £40 into my account today and it doesn’t seem to be showing in my account plus I still have no network on internet

Probably best to resolve this issue by using the iD onlineLive Chatservice, to speak to a customer adviser @Cush The advisers work until 8pm on weekdays and 6pm on weekends- just tell the 24/7 chatbot you’d like to “talk to a person”.

Hey there @Cush, we’re sorry to hear that. We hope the advice from @MZonehas helped and you’ve been able to contact our live-chat.Any further questions, please do let us know.Thanks,Tyler

my sim doesnt seem to be working | iD Mobile Community

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

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